I was very pleased with Tony’s help in resolving my auto service today! Tony was very helpful and able to resolve the issue I was having with one of the oxygen sensors causing the engine light to appear on the dashboard. He is ordering the part and will notify me when the part comes in. I appreciate Tony taking the extra step!
Thanks again,
Jim O’Meara
Tony was super nice and accommodating!
Noah is probably the best service advisor we have ever had, and this goes back many many years.
As always he explained to me in detail what needed to be done
now for safety reasons and what could wait. He is very
Knowledgeable and I appreciate the attention he gives me
when I bring my cars in for service.
Steven did a great job this visit with customer service...thank you!
Mark has always been amazing, very professional and helpful with any questions or concerns we have had. We love working with him! He is the best!
Thank you!!!
Ana and Paul B
service has been great for both my Mercedes cars.
Very friendly and efficient. Promised the issue is covered under warranty if occurs again. Thank you, Antonio and Marin MB.
Nice rental. More C300 loaners, less CLAs
Very happy with the service. Thanks
Traci is great to work with
Tony is great to work with. Knowledgeable, very helpful , a gentleman and asset to your dealership.
My family has been working with Mark for years. He is always nice, informative and knowledgeable.
I just moved to the Bay area from Las Vegas. I have leased 6 Mercedes and I am due for another one in a couple.e of months. I want to say my service rep Kham Pilavanh is an exceptional service consultant. He is professional, exceptionally kind, and very respectful. He know is zn asset to this dealership. Being new to the area Kham has given me exceptional service. It is nice know that Penske Mercedes has people like Fletcher Jones Mercedes in Las Vegas. It looks like I will be leasing another Mercedes only from another dealership
Eliseo was helpful, friendly and very professional as always!
Excellent and responsive service
Traci squeezed me in when a check engine light came on on the Friday before a big weekend of driving. She kept me informed of status and went above and beyond in arranging a late pick-up before the weekend. She was great.
Nobody checked me in on the driveway
Someone who drove in behind me was received in before me
I went inside at the agreed appt time and had to wait 10 -15 minutes and ask someone where my service person was.
When I picked up my car there were white marks all over the front passenger seatbelt that I had to go and get someone to clean off
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