Angela was very helpful!! Super nice guy.
Eliseo has always been vary helpful, tjhis time “Over the Top”, thank you Eliseo!
Robert L. Cummings
Thanks for taking care of everything I asked!
Angelo is a 10+ service rep. Always feel welcomed there and enjoy my decaf mocha when sitting in your waiting room.????
Angelo is very professional and informative in regards to my car services.
I have worked with Eliseo since I began to take my car to this dealership since 2001. Since that long ago and up to now, Eliseo’s customer service has been consistent. He is knowledgeable, courteous, attentive and patient. He is one of the reasons why I’m your loyal customer.
Tony is awesome. Straight forward. Answers all questions. Best service ever.
I would be happy to. Traci was fantastic.
Traci was very professional and helpful in resolving the issue of sudden stops when reversing
On time
On estimate
Pretty perfect.
Thank you!
I was told the appointment would take 15 minutes - programming a key for my new car that should have been done before I picked up my new car and wasn’t. The service rep was aware that it was a time issue and even the salesperson made it clear it needed to happen quickly. Programming a key is a 15 minute job. They didn’t even start on it for 45 minutes!!!! And they messed up my hatchback, making it unusable. Very dissatisfied
Took 5 days instead of 1-2 as quoted. Which is fine but did not receive call to update me that it would take longer. I called 3 times to ask for update and was promised each time that a manager would call me w details. Did not happen. Today I called to see if my car was ready which it was but I’m wondering if I would have received a call from you informing me my car was ready. This was a very disappointing experience.
Tony was great. Very personable and knowledgeable. I enjoyed talking cars with him. Service was done to my high expectations. The dealership‘s remodel looks great!
Best customer service. Easy and smooth service.
Super quick check in. Super responsive on the phone.
Great communication. Checked my needs. Treated me as a valued customer
Eliseo is outstanding and only trust to have my vehicle serviced by MB of Marin. Eliseo took the time to listen to the mechanical issue I was having with my vehicle and ensured the tech took the time to troubleshoot the vehicle to ensure it was completely resolved. They discovered the issue and resolved it. Thank you.
Hello!! Traci Crespo is the best!!!!
It was my first service experience and I was a bit at a loss of what the process was supposed to be. It eventually became evident that we’re to wait until someone called our name but it would have been helpful for someone to have explained that or have sign that explains it for new customers.
Noa was friendly and efficient.
It would be helpful also if someone asked whether there were any special issues with the car that needed to be looked at during the service.
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