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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
Donald W.
3 out of 5
11/3/2019
Annual service took from 9:30 to 5:00
Marty P.
5 out of 5
11/3/2019
Attentive and professional. Thorough.
Derek L.
5 out of 5
11/3/2019
Kham was excellent. Very professional level of service.
Dennis C.
5 out of 5
11/3/2019
Over and beyond expectations for an unscheduled and emergency situation.
Joyce C.
5 out of 5
11/3/2019
I am happy with the service but wish the shuttle service could be better
Laura C.
5 out of 5
11/2/2019
The service and attention to detail was excellent!!!
Kevin S.
5 out of 5
11/2/2019
Very knowledgeable and friendly service. Well done!
Richard B.
5 out of 5
11/2/2019
Traci was very concerned that she read all mark's notes about previous serving so she knew what my car needed now! That made me feel very confident that the car was going to be perfectly serviced!
BLAIR D.
5 out of 5
11/2/2019
Tony is the only knowledgeable and enjoyable person I have met at Mercedes of Marin. If it weren’t for Tony, I would have left and gone to another service center.
Rafey B.
5 out of 5
11/2/2019
Tony Danai is the greatest service agent I’ve ever worked with in my life. Treats customers like family. They don’t make them like Tony any more. Simply the best. —Rafey
Cheryl A.
5 out of 5
11/2/2019
Love Traci and Angelo, they are the best!!!!Thank you to Roberto too for all his hard work, I so appreciate it
Mark F.
5 out of 5
11/2/2019
The entire experience was excellent! Suggest you offer milk alternatives and fresh fruit for customers.
Mahmoud M.
5 out of 5
11/1/2019
Antony was professional, knowledgeable, and very helpful.
Francine Z.
5 out of 5
11/1/2019
I specially like working with Angela Gomez he is my service rep and he was attentive and honest and good human being he’s a highlight for me. Car is fixed beautifully and I am very happy
Susan D.
5 out of 5
11/1/2019
Traci is awesome. She always goes above and beyond to meet her clie t’s needs and ensure customer satisfaction.
Isabelle L.
5 out of 5
11/1/2019
Always a pleasure to speak with Tony about the servicing of my car. He is an exceptional client service manager.
Heydar P.
5 out of 5
11/1/2019
It was great to work with Traci. Excellent!
Henry J.
5 out of 5
11/1/2019
Good service
Russell K.
5 out of 5
10/31/2019
Tony did an excellent job. He listened to questions I had and got back with answers right away. My car looks great and runs great. Especially good service coming out from no electricity the day before! Russ
Rowan B.
5 out of 5
10/31/2019
Eliseo is five star Very thorough

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