Everything was Perfect I like the service ????????????????????????????
Kelly was very helpful. Gave me important information, and worked with me to accommodate my schedule. I would gladly work with him again.
Beau was efficient, informative and courteous.
I was treated professionally and friendly. I was told if there were any issues with the car I would be appraised. I received notification by phone and text that the car would be ready. I will have Francis as my regular service advisor going forward.
Jennifer was great. I overheard her telling the tech to change the status of my vehicle from working to done. I ended up waiting 3 hours instead of the projected 1.5 to 2 hours. Longo carwash usually does a very good job but when i received the car, it was still dirty.
The service was excellent
Precisely comments and excellent service.
Man Wong is excellent, very helpful. Shella Bao was also very helpful and has a great attitude.
As always best customer service
Beau was super friendly, helpful and always kept me informed of the status of my vehicle. I was very satisfied with my experience and appreciated him and his expertise.
I got my car back after service today and it was extremely dirty. I understand it took longer than expected and was probably parked outside but I expected to get a clean car back.
Beau is very knowledgeable and he treats his clients with world class service. He is my go to guy when I need to deal with anything Lexus.
Francis did another great job of taking care of me again. The only complaint I have is that the mechanic rotated the tires when I asked them not to. There were some stains in the loaner which I was surprised to find, but they were under the center armrest and in the cup holder. I’m am still very happy with my service. Francis always keeps me coming back. He is the best.
Service was very fast and friendly
My experience at Longo was great. I keep returning because of Kelly. He’s a great service professional.
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