Great Customer service from Mr Palmer , from the moment my car was put on the flatbed .. Always kept me updated on my vehicle and offered the car detailed cleaning. I’m a satisfied customer!!!
David Parada was awesome and did a great job’, thank you very much!!
Rene provides very good service for the this time.
Kelly Yang was a great staff. I have absolutely no complaints about him.
However, your staff at car return staff after the payment was extremely disappointing due to lack of customer service. When I went outside immediately after I paid, a man was complaining since he was waiting his car over 20minutes.
I gave my receipt to a late 40’s or early 50’s Asian lady. She told me to wait. I waited over 40 minutes and complained to a young man. He said she didn’t properly scan the receipt. He scanned it without apologizing for the previous mistakes. I waited another 8 minutes after he scanned.
Is really good people and kind and the service is excellent.
Thx
Very good customer service! Kind and helpful, he even applied a discount coupon to my service that I didn’t even know of. Would highly recommend to anyone. Thank you so much!
Edgar was very informative & was great overall handling my issues. A+ customer service!
Francis, my service consultant provided excellent service during my visit. He kept me abreast on the service time frame, notified me when my car was ready and I also received a complimentary call as well.
Excellent service provided by Francis Saldana at Longo.
I felt well cared for and like the work would be 1st class and safe.
Keep up the good work. Staff very professional and cordial. Thank you!
Robin is an excellent advisor
He listened patiently and was very helpful and accommodating. I couldn't be happier.
Excellent service from start to finish. A+
The service was thoroughly and quickly done including the recall.
Once again, Man Wong and your excellent service technicians did a great job. Man is always so professional and helpful. I'm so very happy to know that I can reach out to Man for assistance and he always comes through for me. I'm a very satisfied customer for 13 years and counting... Thank you, All! Stay strong...
Michael was pleasant, inforative, and very professional.
I felt so comfortable and relieved with the service representatives who took such good care of me! Monica was amazing when she picked up my car and the gentleman who returned it was was equally amazing. I am so grateful to be a Lexus customer!
What I appreciate most about Man Wong is that he consistently provides polite, professional and thorough service ... always is prepared and well aware of a vehicle’s maintenance requirements. My thanks to Man Wong. Elsbeth E
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