Everything went expected and James kept me informed about the vehicle status.
Easy to work with, easy to talk to, fast quick response time.
As always, the service provided by Frank went above and beyond. He was courteous, detail-oriented and his customer service skills were top notch. Even though it had been nearly a year since my last visit to Longo Lexus, the fact that he remembered the details about my last visit without providing anything but my name said a lot about his superb memory and ability to connect with his customers. Thank you, Frank! Looking forward to working with you in the near future.
As always everything was great!
Will always take my car in to Longo Lexus service department as long as Kelly Yang is still working there. I advises and gives suggestions when I need him the most. I put full trust in him.
The staff were very professional in dealing with their customer
Man Wong provides outstanding service.
Thank you!
Frank takes care of me every time I come in for service. Also called me and checks up from time to time to see how am I doing and updates on recalls. Wouldn’t switch to another service adviser
Robin was amazing for all the services! Very professional and nice!
My experience was great!!!
The first time I had David as my rep.
He was terrific!!!!
Thank you Longo for always providing great service!!!
Always the best service possible.Ronald
Man Wong has been a great service consultant and I am really happy with the service he provided. However, I am very disappointed at quality of the work done to my car. Not only that the water leak from headliner mic issue and gas tank auto shutoff issues were not fixed, there are many white stains left inside of my car, on the dark brown leather seats and carpets. I bought this RX because of Lexus has the reputation of building quality and reliability cars and the professionalism behind the brand. This has not been the case for the RX I own. I am disappointed at Lexus brand as a whole and question if I will consider my next purchase to be a Lexus again. If anyone from Lexus headquarter would like to learn more about my experiences, feel free to reach out to me. I would hate such a good brand go down the drain :( Thank you!
You guys sent me a text said the vehicle is ready for pick up at 11:10am. I actually pick up the vehicle at 11:50. I don’t know if this is normal.
He took really good care of me I give him an A plus ????????
Best service experience I ever had
It’s always a pleasure to work with Robin. He’s always incredibly helpful, thorough and willing to explain everything to me. I always feel more at ease when I leave.
Francis always takes the time to ensure everything is done right.
Every time excellent no complain thank you
Social