Frank is so helpful. He is good in explaining what our car needs.
Kelly is always great to work with. Thank you!
He is very good and professional. Very helpful with the Uber drop off and pick up. Thank you.
As always, my service at Longo Lexus with Francis Saldana was superb. He always goes above and beyond to provide the best possible service experience. The staff at Longo are also so kind, helpful, efficient and just excellent in general! I am more than satisfied with my experience and will continue to come back to Longo Lexus for all of my service needs.
Francis is an excellent rep! He is informative and friendly! Very easy person to work with and straight to the point! I would recommend Francis to anyone that needs a service at Longo Lexus!
My first experience with the Longo Service Department. Jennifer was professional, helpful, informative, and courteous. I look forward to my next service.
He was very polite and professional
He was courteous and saw to it that my car was finished on time .
I totally found the service well managed. Mr Man Wong explained the situation of my cars issues. I would ask for his service and consultation in the future. I appreciate his time and care. Mary C
Completely satisfied I will gladly recommend friends or family to buy A Lexus.
Despite the fact I was behind a long of cars when I arrived, I was still taken care of in a timely manner.
Kelly was great and always provides excellent customer service.
My only issue was the courtesy vehicle we were given. It had trash, a hair band around the shifter and someone else’s eye glasses between the seat and the center counsel. This was pretty gross considering the current pandemic. Courtesy vehicles should be cleaned and sanitized - I feel like being given the vehicle like it was is proof it wasn’t really cleaned much at all because if it had been these items would have been found.
Dear Whom It May Concern,
Vehicle loaner customer service rep needs work on a better customer service.
I was skipped on the line and also my info was deleted twice and she asked my license, insurance and credit card information for a multiple times. Also, when I was signing the form she was not very informative and said initial here here here sign it here.
Also, I have ES350 and I was loaned NX and it was too small for me and I was expecting either equivalent to Es350 or RX,
Thank you!
Great experience Edgar is very professional and cares for his customers, he should be promoted hard worker.
I think Longo Lexus is achieving The heights grade with customer service- Thank you for a job well done- Thank you Robin Ho
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