Longo Lexus Auto Repair Service

Kind and detail information.

He is very professional and explanation is very clear answer my questions .I like him and I will lookIng for him next time service

I came in for a FULL detail and it looked like a $5.00 wash. Absolutely horrible. I had to come out from Tarzana so I came early so I could make it to work in time and ended up being LATE. First of all, The car wasn’t ready. Took them 15 mins to find it. They came to me and asked “oh is it a detail”? Isn’t that on the paperwork you guys have? So they were looking for 15-20 mins Trying to find the car. But, thats nothing compared to the “detail”. When they brought the car, it looked like it was simply a drive through wash, smears all over the hood, water spots on the back, frame of the sunroof is filthy, the pedals are filthy and all kinds of marks and stuff in the interior that wasn’t cleaned. I expressed my displeasure and they brought the detail manager, he agreed it didn’t look good, took it again and when he brought it back it was still filthy on pedals, I asked him how come after 2 times they couldn’t clean it and he said “ he didn’t have enough time”. Are you kidding me? You guys called me to pick up the car, told me the car was ready. And wasted my time when I got there and didn’t make good on your word to fully detail the car. I’m a salesman myself and your word is suppose to mean something. I’m incredibly disappointed and upset with my experience at your shop today. Too bad I can’t attach pics so that you could see what I’m referring to.

David was amazing as always! Thank you for always making my experience painless.

Excellent service as always, very satisfied...????????????????????

Excellent and efficient service

Best service ever

Excellent service

Thanks for James's help.

Jame is very good service. I will see him again soon. I give him 5 stars.

Good service

Wonderful experience. Robin was informative, friendly, and kept me informed. Outstanding service representative.

Jennifer Lew was amazing! I will return to Longo Lexus because of her.

Everything was fine!

Great service! Robin was very attentive and checked in with me several of times.

Happy either service but not happy with car rental they gave me a car with tires issues

Client should be notified via email that free services such as oil change or any other services that were during purchase or lease of the vehicle has an expiration dates, also staff that are assigned in the reception area should be accommodating and be professional when dealing with their service guest

Thanks and it was awesome. Great service

Good

Just keeping my fingers crossed ,that alarm doesn't go off anymore and no other problem...as far as customer service very satisfied, thanks Mr Wong and staff