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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
Jenifer N.
5 out of 5
9/5/2020
Excellent
Peter L.
5 out of 5
9/5/2020
Good service
Wilma S.
4 out of 5
9/5/2020
I highly commend Edgar’s good customer service. He made sure that the issue I had with my RX 350 was resolved.
Romeo B.
4 out of 5
9/5/2020
Car was done as promised
ROSALIND C.
2 out of 5
9/5/2020
They messed up my carpet with black oil on my off white carpet. They removed my carpet protector. A d didn't cover floor. But David had me come back for detail. Thanks but I dont live close inconvienence. Thanks
JERRY K.
5 out of 5
9/5/2020
Edgar kept me updated throughout the process and including the recall fix, it was a lot shorter time to get in and out.
CHRISTINE C.
5 out of 5
9/5/2020
Robin is always helpful and very friendly!
Jorge C.
5 out of 5
9/5/2020
Excellent communication, very accommodating, and very professional across the board.
Mateen A.
5 out of 5
9/5/2020
Francis is your best service rep at longo Lexus
WAI SHING.
5 out of 5
9/5/2020
Speedy and informative service.
Yu T.
5 out of 5
9/5/2020
Nice work Rene.
Kristy S.
5 out of 5
9/5/2020
Edgar is extremely helpful and is excellent at communication any issues or concerns with my vehicle. Overall, excellent customer service
Khate S.
1 out of 5
9/5/2020
Very unhappy with the service and waited 3 hours just to be j formed that I needed brakes instead of letting us know ahead of time so that we could’ve just left instead of waiting
Judith H.
4 out of 5
9/5/2020
Man Wong provided excellent service for the fuel pump recall. Appreciated great communication via text plus pick up and delivery of our Lexus. He resolved a concerned issue.
William H.
5 out of 5
9/5/2020
Excellent service
Phillip W.
5 out of 5
9/5/2020
Completely satisfied with my service experience and especially with Edgar Anzaldo.
Rebecca R.
5 out of 5
9/4/2020
Everyone was great from beginning to end
ANNA V.
5 out of 5
9/4/2020
Beau Ly provided exceptional customer service.
F. S.
5 out of 5
9/4/2020
Great service!
MICHAEL S.
2 out of 5
9/4/2020
Communications was really bad and car was not ready when it was suppose to be.

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