Longo Lexus Auto Repair Service

Great guy. Great service

I’m a loyal customer and lives here in Torrance. Understand that you are swarmed with so many customers that’s why you can just shoo away customers . I came for service . He asked what does I need and could only tell him what I know the time he questioned me. Then when I paid, I remember my moonlight door to be sling ops all the time and just annoying and also allowing heat inside when it slides open.of course I can’t close when I’m driving. Thanks to jelly yang told me I’m still covered in my warranty but only up to January. I asked him if he can take a look. He refused and said cant do anything anymore as there are cars lined up already. I guess that’s my share of being loyal??????!

Longo Lexus * Called around 11:10am for a service appointment. Time set at 1:00pm * Arrived at 12:50pm in line, turn in the key. Q Asked : preferred service mechanic. Ans: no. Q: how long do I have to wait? And: it depends. * Checked the front desk Shella & a gentleman at 3:10pm. No record for the car!??? Starting to search the car in the parking lot. * at 3:30pm. They printed out auto Infos to look for the vehicle. * at 3:40pm. Workorder done. Service initiated by Edgar Anzaldo. * The initial negligence by the serviceman at the checkin for not recording was very very bad. * We were glad, after two plus hours waiting, that Mr. Edgar Anzaldo stepped in to find out what was going on and resolved the situation professionally and enthusiastically. Mr. Edgar Anzaldo is an outstanding Service Consultant at Longo Lexus. Congratulations! * Lexus car owner: Dr. CHEN-HUEI L

Really great service. Thanks

Mr. Anzaldo was friendly, patient and provided excellent service. Ten out of ten.

Prompt service, thanks!

Excellent

Beau is very helpful. We are completely satisfied

Very good service.

Another exceptional experience orchestrated by Francis. His expertise and recommendations are greatly appreciated.

I like that Jennifer always keeps me updated on my vehicle’s progress and the loaner car service is always a great perk because I don’t have to worry about rides and still able to get things accomplished.

Excellent service Kelly and represents absolutely phenomenal this time around everything went smooth I love my Lexus and I absolutely love Longo Lexus thank you so much for your professionalism and your customer service everyone that assisted me yesterday thank you so much for making my experience so wonderful we are all friendly and awesome great job

The experience was fine and Jennifer was friendly..

Great experience.

Francis was awesome...

Edgar was very. Professional and kept me informed throughout the process I am pleased. With the service

Will be back with my car when the part for my CD plater comes in.

Very personable!

David was respectful and patient. He answered all my questions and provided me with options.

Kelly the Service Rep is an honest and fantastic advocate,the best I have ever seen anywhere! Manager Clem was kind and helpful and professional in a warranty issue as well. Thank you!