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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
Cliff T.
4 out of 5
10/30/2020
He politely addressed all of my questions and concerns.
BRANDDEY H.
5 out of 5
10/30/2020
Easy communications
Robert C.
5 out of 5
10/30/2020
A plus
JAMES M.
5 out of 5
10/30/2020
Everything worked out great !
THERESA M.
5 out of 5
10/30/2020
Satisfied
Robert C.
5 out of 5
10/30/2020
Edgar was outstanding. He was professional and kept me informed during the repair process.
Barbara S.
5 out of 5
10/30/2020
Very friendly and efficient.
MICHEL G.
5 out of 5
10/30/2020
Jennifer is very nice and professional. Thank you for helping me with my trunk.????
Jose O.
5 out of 5
10/30/2020
David was informative, an a true professional. Thank you very much!
Jonathan C.
1 out of 5
10/30/2020
Have to walk all the way to rental Co enterprise in the hot day. Then When I asked the front desk, sort of same answer as Kelly. The answer is, "you can walk there". Had BMW suv before, seevece, not that good. Lexus , no better than bmw. And sale of coverage was misleading. Next, will get a mercedes benz.
Jyoti M.
5 out of 5
10/30/2020
Very good costomor Sarvis
Jenny A.
5 out of 5
10/30/2020
Very perfessional service. And good manners
Insun J.
5 out of 5
10/30/2020
Very good service Thank you ????
Leticia C.
5 out of 5
10/30/2020
Hands down to Robin. Every service visit is quick, easy and enjoyable thanks to Robin’s professionalism and personal care.
Sandra C.
4 out of 5
10/30/2020
AOK
SHERYL B.
1 out of 5
10/30/2020
Took a whole day from the time my car was dropped off (towed) to Longo for my car to get checked in and then I had to contact service twice to get updates. The problem was adequately diagnosed and fixed but the service was not up to previous experience with the two previous cars I have purchased from and had serviced at Longo.
Jeanne A.
3 out of 5
10/30/2020
Exemplary Customer Service. For many years I know I can count on him to listen carefully and troubleshoots and diagnoses perfectly. Straight forward clear communication. Cuts to the chase and resolves the issues related to my vehicle. He is the best!
Daniela T.
5 out of 5
10/30/2020
Great service rep. Robin was awesome
Adeline G.
5 out of 5
10/30/2020
Frank and front desk lady are good helper, thank you
Dalia A.
5 out of 5
10/30/2020
Everything was great! Really liked that I was offered a loaner car and that I was able to prepay by phone. Thank you much!!

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