I could not get a thorough report on my service maintenance visit on 12/17. I received a statement from cashier but didn’t know what to do next when I picked up my car. I only received a text from Francis telling me that my preset schedule on 12/22 for repairing part related to the engine noise is cancelled due to the worn brake. To me, it’s totally unacceptable as I bought this car from Lexus dealer in late June this year. I don’t expect Lexus dealer would sell a car with this brake condition. Please review my case and let me know by email at
Thank you.
Kwong Lau
Kelly helped me with everything I needed,
My car sat there for 5 days and didn’t get the dents done , said there wasn’t a body man available that can finished the job, had to reschedule for a different day very disappointed, I was told it would be done in couple of days, that wasn’t the case
Thank you for taking such excellent care of my car and being very considerate of me.
Francis was super efficient and pleasant to work with. Thank you!
Man Wong was great. He was straightforward about my car’s maintenance. He needs a raise
Francis gives a very good service, quick, fast, and polite as well ... basically I’m very satisfied!
Excellent service. Francis was very friendly, professional and helpful.
David Parada, was super helpful and very knowledgeable and super professional. I am very happy that I chose Longo/Lexus at El Monte, to get my car repaired.
By far the best dealership I have ever serviced my vehicle at. Rob did an amazing job keeping me informed every step of the process and made me feel so assured about my decision to have it serviced there. I will definitely be giving my business when the time comes to Longo in the future.
I already emailed Paul Wareham and Kary Loefler about the terrible time management, customer service and service I received on my first Lexus and first service visit. I’m feeling under the weather today because I was left waiting outside in the cold for 2hrs without a single person asking if I was even being helped.
John Yang is very professional, always update me on what’s happening in my GX460, his my new service adviser now, thank you John Yang.
Great Service fast and efficient
I’m completely satisfied with John’s service. In the other hand I’m not satisfied with the loan car department, they don’t have good customer service. Also, want to note waiting outside was horrible, it was very cold I would prefer to wait inside I know due to covid we have to wait outside but what’s the point wearing mask if we can’t wait inside. This is supposed to be a luxury car service not jiffy lube.
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