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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
ANTHONY L.
5 out of 5
12/23/2020
I was expecting Beau Ly, my usual service advisor. He was not available and Frank stepped in and did a great job. Thank you Frank.
SOCORRO C.
5 out of 5
12/23/2020
Edgar is superb detail oriented and delivers excellent customer service. He follows through and gives up to date info ion a daily basis on status of car service. From the time you walk in to the time you leave. I would never buy a car from any other place than Longo and I come every once in a while for service since I live far but with the few times at Longo service., Edgar has given me outstanding service. He deserves an award and perhaps a raise. Thank you Edgar!!!!
RICHARD D.
4 out of 5
12/23/2020
Edger was great. I will request him next time.
Linda D.
4 out of 5
12/23/2020
Robin was very professional and helpful. I appreciate that I did not have to wait very long to see a representative. I like the service department at Longo I will not go anywhere else as long as I continue to receive the same courtesy from your representatives.
Ermei Y.
4 out of 5
12/23/2020
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Reyna M.
5 out of 5
12/23/2020
The employees at lexus were very helpful and prompt. Love the overall experience Thank you all
BESSIE I.
4 out of 5
12/23/2020
Frank delivered exactly as he said.
Annie K.
5 out of 5
12/23/2020
Great service!
Keunyoung L.
5 out of 5
12/23/2020
Ronin helped me a lot. I hope Robon will take care of my car next time too.
Marcel S.
5 out of 5
12/23/2020
Good service. Thank you.
Willis B.
4 out of 5
12/23/2020
Merry Christmas & Happy New Year " 2021 "
Oscar A.
4 out of 5
12/23/2020
Great Adviser that took care of business
KHALED H.
5 out of 5
12/23/2020
John was very helpful and kind
Sandra D.
5 out of 5
12/23/2020
Excellent service
James W.
4 out of 5
12/23/2020
Always a pleasure to bring my lexus for service Man Wing is top service rep. Want to comment re the limitation of customers inside the building - that is the proper thing to do to protect your customers as well as your employees
DUSTIN S.
5 out of 5
12/23/2020
He kept his promise and saved me big time
Michelle L.
5 out of 5
12/23/2020
No comments at this time
Gholamreza G.
5 out of 5
12/23/2020
Loved the promptness
Eric D.
3 out of 5
12/23/2020
Though I’m satisfied but the waiting time is too long (2 hours).
Richard B.
5 out of 5
12/23/2020
I’m all the way from Rancho Cucamonga, the reason I came here cuz the good experience I had before and how helpful and friendly all of them, got some new tires and good discounts too! Very helpful and knowledgeable, really awesome from the front to client advisor, John Yang!! Thanks!!

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