I am very fortunate to have Frank Lorruso as my service consultant. He is always very attentive to details and provides exceptional customer service. Thank you.
Very satisfied, thank you
James Palmer resolved my issue and my car is driving smoothly.
3 people asked me the same questions upon arrival as I entered on line when I made the appointment. Redundant. 3 hours for a 5k initial service seems very long. Lounge is lovely but cold with open folding doors. Time between cashier's call to sign paperwork and car on drive approx 11 minutes (less than 15 minutes per text). Perception of "your car's ready" vs reality = disconnect. Seems my car should be in drive when I leave the cashier's office especially this type of service. Kelly and all Service staff were all A+ professional.
I am satisfied all the services, thank you!
I’ve been going to this dealer every since I bought my Lexus. It’s been good for the past couple years. Service excellent but today was bad experience. After they told me I could get a loaner I go to the front counter for the loaner and they said no more loaner. I literally had to wait from 9am to 3pm. I’m completely disappointed. I’m guessing now maybe I should try Keyes Lexus.
Always a pleasant experience at longo lexus dealer in El Monte,thank you David
Great service by everyone.
Frank Lorusso is absolutely amazing, and I am astounded by his attentiveness. I appreciate his sense of urgency to expedite my check in/out process. The timeliness on the maintenance of my vehicle was impeccable and as promised. The follow-up by Frank regarding my experience was thoughtful and sincere. He is great to work with, and I hope upper management understands how lucky they are to have such a phenomenal individual on their team.
Best regards,
Tawny L
The car does not wash very well, and does not vacuum either!
Kelly was very helpful and friendly.
He did a great job assisting me!
Thank you!
Frank,
Thank you for all your help!
Yu cheng
Robin is extraordinary! I drive an hour and pass several other Lexus dealerships due to his professionalism, knowledge and customer service. You are very lucky to have him.
Was a long wait once car was done to get
My vehicle almost 20 ‘minutes after checking in with valet
Come on! It just took too long (9 am to 2:30 pm)!
David was incredibly helpful and maintained excellent communication about my vehicle. Facility was clean and I felt safe. Great work Longo Lexus!
It was all best and smooth. Thank you so much and happy new year
During this pandemic, Robin helped me get my the service my car needed efficiently and conveniently. He arranged for the flatbed truck to pick up my car and drop off the loaner car. Given the additional responsibilities I had in the hospital, the convenience was greatly appreciated. He was very responsive with updates and maintained the quality and service I’ve come to expect from Longo.
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