Excellent service as always.
Thank you
Jennifer she is always very courteous and very friendly, and she takes her work very serious, she explained me the work that they were going to do in my car and the time that they were going to take and she told me that when my vehicle it’s ready, she was was going to let me know, and that’s exactly what she did, she call me and let me a message that my car was ready and they have the paperwork ready with her partner Robin Ho who is very friendly and courteous too. When l went with Robin everything was ready and my car ready for pickup. I want to thank Jennifer Lew and Robin Ho for great service and of course Longo Lexus. Bye
Frank was very professional and friendly.
David Parada is an excellent consultant
Very friendly, answer all my questions without any rush.
Really made me feel that he truly cared.
Edgar is very professional and knowledgeable, provided excellent customer services and most importantly with customer first attitude.
Excellent service, excellent attitude for what I need. Thank you very much.
Like to work with Japanese and Taiwanese, and Japanese and Taiwanese speakers managers, Not Chinesse etc.
Although it took 2 visits to fix my car issue, the symptom has been remedied for now. Frank Lorusso was very professional.
Everything was completed perfectly.
Edgar got me in and out of the serve department promptly and efficiently. I also was impressed with the steps Lexus was taking due to the pandemic.
Very displeased.
Understand Covid rules, but having to wait outside in the cold while one person is seen at a time. They had the salesmen sitting next to each other. Why not spread them out so they can see more people at a time. More importantly I am disappointed that I didn't get an oil change and the only thing they offered me was to do $1,200 of repairs. I had to beg for a car wash. What a waste of my time driving out to the dealership. Will not be adding more services. I feel like Lexus got cheap and gimmicky. Not the normal establishment I used to know.
I appreciate the service provided. Staff is always polite and timely with responses.
Quick service and very safe practices during this pandemic! I feel it comfortable to be there!
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