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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
John J.
5 out of 5
1/29/2021
Thank you
Kim W.
4 out of 5
1/29/2021
Man was very nice and informative. My car was washed and they even filled up the gas for me.
Ayzia L.
2 out of 5
1/29/2021
I was not satisfied with the quality of service I received!
Wasif M.
5 out of 5
1/29/2021
Great service from Jennifer
Zenaida G.
4 out of 5
1/29/2021
This time I left extremely un happy
Alex L.
5 out of 5
1/29/2021
Great service, reasonable price
Nadya M.
5 out of 5
1/29/2021
Best customer service. Definitely will recommend Longo Lexus El Monte!
Kelly L.
5 out of 5
1/29/2021
Friendly and efficient service visit.
PHILLIPE G.
4 out of 5
1/29/2021
Great service as always. James Palmer was able to get my water pump and vacuum pump covered by the power train warranty. Zero cost! Lexus customer for life! Keep up the great work! Just missing the free snacks... :,( damn you RONA! Stay safe and healthy! :)
Suneetha A.
5 out of 5
1/28/2021
Excellent
Archie N.
5 out of 5
1/28/2021
We are always pleased at the service of our 2004 RX330 with Jim Palmer’s help. We want to recognize his knowledge, attention to detail, and professionalism. If Lexus has an award, Mr. Palmer should receive one.????
Ann Y.
1 out of 5
1/28/2021
Too expensive
Paul M.
5 out of 5
1/28/2021
Always good reliable service. Jim always takes the time to explain things to be done with each service we get. We trust the service dept. that’s why we bring are car to Longo Lexus
KATHLEEN C.
4 out of 5
1/28/2021
Edgar did an outstanding job with the service he provided. The highlight of my experience was the detail job. I’ve had several details done at Longo but this one was the best!!! The detail was magnificent but the honesty of the crew was amazing. They put all the items left in my car in a bag as they usually do but this time there were coin and paper bills. WOW!!! Thank you again for a fabulous experience!
Patricia G.
5 out of 5
1/28/2021
Edgar is always very polite and helpful
Randy M.
5 out of 5
1/28/2021
The service was great as always. Man Wong is a very professional and courteous.
Eleanor O.
5 out of 5
1/28/2021
I’m always happy with your service.
Maria P.
5 out of 5
1/28/2021
Good service experience. Thanks Kelly!
ANTOINETTE E.
5 out of 5
1/28/2021
Very pleased, so far. Thank You
Gary H.
5 out of 5
1/28/2021
Great experience

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