Service Center

Real Reviews From Verified Customers

Edward H.
5 out of 5
4/8/2021
Man Wong kept me informed and update when our Lexus would be ready for PU. We received 4 text messages on what was happening. We had a very enjoyable service experience. Thank you Man
May A.
5 out of 5
4/8/2021
Great service on my car.
Harlan L.
4 out of 5
4/8/2021
Lexus service is top notch. We appreciate your efficiency in getting a timely appt. For the recall part , providing a service car & returning our car washed & refueled 1/2 tank more than we brought it in!
Clement C.
5 out of 5
4/8/2021
Great job. Keep it up!
CHRISTOPHER F.
5 out of 5
4/8/2021
Great! service
Evelou A.
5 out of 5
4/8/2021
The mechanic was nice, accomodating and Helpful.
Michael M.
5 out of 5
4/8/2021
Great customer service skills, very helpful. Thank you
Xiyun W.
5 out of 5
4/7/2021
Very satisfied with John Yang's service and hope to come again next time
Meredeth M.
5 out of 5
4/7/2021
Rodolfo was precise and concise which helped aid the check in/checkouts and updates regarding issues with my Lexus.
Patricia W.
5 out of 5
4/7/2021
I was kept periodically updated as to the status of my car repair. It was a quick and smoothly run process. Rudy was great to work with.
Hwychin P.
1 out of 5
4/7/2021
Waiting time too long. I arrived around 10:10 (my appointment is 10:00), and until 11 I finally talk with rep.
Sonny R.
4 out of 5
4/7/2021
Thank you for taking care my car for installing the tire and the fender. It's a long of four hours but you did a good job.
Kyung J.
4 out of 5
4/7/2021
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Fei L.
5 out of 5
4/7/2021
Thanks Edgar for making it quick and simple!
Mona W.
1 out of 5
4/7/2021
I had an appointment and paperwork was time stamped 7:30 am. Representative called around 11:07 am to tell me wipers and brakes needed to be fixed. That was fine with me. Final paperwork was time stamped 17:54, and I got my car back in my possession at 6:15 pm after the car wash was done. Two people apologized for the delay because “Your car was tagged incorrectly.” I have never had such disappointing service at Longo.
Junru W.
5 out of 5
4/7/2021
Very good
Julia K.
4 out of 5
4/7/2021
Man has been my go to person for several years. I can always count on him.????
Sergio L.
4 out of 5
4/7/2021
By far the best experience I’ve had at this location, all Covid precautions were taken but David did an amazing job breaking down the timeline of repairs needed. Set me up with a loaner for work and was in and out in a breeze. Communicated once the job was complete and that was that. Will definitely work with David throughout
Grace T.
4 out of 5
4/7/2021
Issue with my car was fixed.
Michelle L.
5 out of 5
4/7/2021
Mr. Edgar completely took care of everything wonderful service

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