Man Wong kept me informed and update when our Lexus would be ready for PU. We received 4 text messages on what was happening. We had a very enjoyable service experience. Thank you Man
Lexus service is top notch. We appreciate your efficiency in getting a timely appt. For the recall part , providing a service car & returning our car washed & refueled 1/2 tank more than we brought it in!
The mechanic was nice, accomodating and Helpful.
Great customer service skills, very helpful. Thank you
Very satisfied with John Yang's service and hope to come again next time
Rodolfo was precise and concise which helped aid the check in/checkouts and updates regarding issues with my Lexus.
I was kept periodically updated as to the status of my car repair. It was a quick and smoothly run process. Rudy was great to work with.
Waiting time too long. I arrived around 10:10 (my appointment is 10:00), and until 11 I finally talk with rep.
Thank you for taking care my car for installing the tire and the fender. It's a long of four hours but you did a good job.
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Thanks Edgar for making it quick and simple!
I had an appointment and paperwork was time stamped 7:30 am. Representative called around 11:07 am to tell me wipers and brakes needed to be fixed. That was fine with me. Final paperwork was time stamped 17:54, and I got my car back in my possession at 6:15 pm after the car wash was done. Two people apologized for the delay because “Your car was tagged incorrectly.” I have never had such disappointing service at Longo.
Man has been my go to person for several years. I can always count on him.????
By far the best experience I’ve had at this location, all Covid precautions were taken but David did an amazing job breaking down the timeline of repairs needed. Set me up with a loaner for work and was in and out in a breeze. Communicated once the job was complete and that was that. Will definitely work with David throughout
Issue with my car was fixed.
Mr. Edgar completely took care of everything wonderful service
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