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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
Tuan H.
5 out of 5
4/16/2021
Happy
ANNETTE H.
5 out of 5
4/16/2021
Rene was helpful and personable
ANA F.
5 out of 5
4/16/2021
Fast professional service
Victor N.
5 out of 5
4/16/2021
Great service.
Rita B.
4 out of 5
4/16/2021
He explained everything clearly
Ewing C.
5 out of 5
4/16/2021
Excellent service!!
Olivia C.
3 out of 5
4/16/2021
Car was not very clean and the waiting to pick up takes a little long.
Howie V.
5 out of 5
4/16/2021
Very nice
Barbara W.
5 out of 5
4/16/2021
Professional efficiency attuned to customer needs.
Leslie W.
5 out of 5
4/16/2021
James was patient and helpful
Hector R.
5 out of 5
4/16/2021
Great service!!! Great people !!!
LEIGH OTSUKA.
5 out of 5
4/16/2021
Beau was communicative, friendly, and professional
DEBORAH M.
5 out of 5
4/16/2021
Kelly has always been very knowledgeable and professional. He has been very helpful.
NICK H.
4 out of 5
4/16/2021
Good service and good control the timing. I like it.
Ernesto A.
5 out of 5
4/15/2021
Rene is always very helpful!
Scott B.
5 out of 5
4/15/2021
The use of a loaner car is a nice touch. Juan, who picked up my car and delivered the loaner car and returned to pick up the loaner was very professional and nice. I also appreciated the text message letting me know that all was going well with my car.
Antonne M.
5 out of 5
4/15/2021
Kelly was very helpful and accommodating.
Vinh L.
5 out of 5
4/15/2021
Thank you for the excellent service!
Fahd S.
4 out of 5
4/15/2021
Past Longo Lexus experience were not good that I would drive to Lexus Westminster instead. But this time it’s better especially with the 20LE01 Service Campaign from Lexus Corporate. Instead of replacing the servo motors for $2400, I just needed a reprogram and a $306 AC Recharge which was better price than $600 in Oct 2020. Plus, I got a loaner car. And this time I was not forced to give 5 stars.
MARV Q.
2 out of 5
4/15/2021
The service was good but I saw room for improvement. Many elements of a high class dealership, plenty of courteous staff and pristine environment. Their processes could improve: 1) we made the appointment in advance with all of the requested services already confirmed, we arrived 15 minutes early, and it took slightly more than an hour to leave. That is too slow. 2) we brought the car in at 10:45 and was told there was a possibility that it could be completed the same day. It was not crucial because they provided a loaner vehicle. However, they should have provided an updated completion status in the late afternoon.

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