Great as usual! Thanks guys!
James gave me excellent service today!
John did a wonderful job!
Yes, James Palmer is very good communication to service to customers on Long Go Lexus
He was very nice and helpful
Michael was very helpful snd professional. I like that he will be my service contact for the remainder of my lease. As always I am pleased with service received and how your service reps go above and beyond to keep you updated with the progress of your vehicle.
Kelly is a professional who always is attentive to the my service needs. I appreciate that.
John Yang provides the best customer service i ever had. He is very knowledgeable about my Lexus as I asked him many questions on the AC, SOS function, tire pressure, etc. Very satisfied with his service.
Great service: Service advisor kept me posted on the progress of my vehicle; especially, since something happened to my tire while I was traveling to Longo Lexus for my 1st service. John let me know what happened to my tire and provided an Estimated Time of Completion.
Robin was very thorough and explained everything along the repair process which is much appreciated. Excellent!
Thank you Rudy, very much appreciated!
Thank you, Kelly, for taking great care of my car & looking out for your customers !! ????
Thanks Kelly Yang good service.
My quoted time was grossly incorrect. I was quoted a service time of 2 pm after dropping the car off at 10:30 am. I assumed I would have enough time to reach my afternoon engagement elsewhere in San Gabriel at 3:30. The car wasnt finished until 3:30 I wasn’t even contacted about need extra services (I needed 2 new tires, which I happily spent an extra $500 for) until 1:30pm. I have never had an issue with Longo Lexus until is time. Theres a reason I come here vs Southbay Lexus. Im regret taking the loaner car and will just waiting for the service next time if it means I receive better communicated and quicker service.
Everything was good but unfortunately I was unable to get a car wash after spending over $1000 on this maintenance visit for my Rx350. I was told the equipment was being replaced.
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social