Mr.Palmer is the best service person that I encountered at Longo Lexus. Very professional and considerate. Customers will be very happy dealing with him.
Courteous and helpful, thank you Man!
Robin is the best!!!!! Getting my car serviced was so fast and easy. His communication is great, kept me updated throughout. Had my car already waiting for me when I was arriving. Quick process. 5 star service thanks Robin!!!
I told Mr Prada that Lexus of Cerrito is having $30 off synthetic oil change. He looked up their web site and told me that Cerrito Lexus’s oil change is Pennzoil oil while Lingo uses Lexus factory oil; thus, he could not match Cerrito’s discount. But when I received the bill, it showed the oil Longo used was Pennzoil. This made me think David was not being honest with me.
Service was smooth. Man Wong is great. This is the second time he helped me with service. Thank you.
Very helpful, friendly, and made sure i was satisfied with my visit.
Frank LaRusso did everything he said he was going to do and was extremely courteous as well
Only concern I would like to address is my technician did not provide me with a reported card print out indicating the items that are good in green and items that would be yellow or in the red. I was provided with one last visit but nit at my 110,000 service. I feel that report should be always attached yo the paperwork.
Great job but care wash is not provided
Frank is a good advisor and very professional.
Beau is an excellent service adviser. Paid close attention to the detail I gave him about my concern with my vehicle.
Man is a professional, he reviewed the service with me, made suggestions for the next service visit and made the experience as painless as possible. I had my two boys with me and he got us in and out quickly which was very much appreciated.
very nice?Thank you very much.
I am not sure if you normally wash the car after each service but mine was not washed . Although it was for a five month complimentary service, it was not washed. In addition, no one reviewed what was done when I picked up my car. These are basic services I get whenever I take my other car in to other dealership like Century BMW . I am not sure if this is LONGO’s normal procedure .However, the initial rep was very personable when I bought the car in. Therefore my overall rating is a five out of a scale of ten
Very satisfy the service by “Rene” such as fast reliable . Thank you very much. Sung Ha
The Longo Lexus team continues to provide exceptional service. Their efforts go above and beyond making clients feel at home. From the check-in staff at the maintenance drop off to the complementary vehicle staff, everyone's positive and friendly attitude helps make every experience a great one. Thank you! ????
Man Wong is very efficient. We always request him whenever we are in a hurry & he delivers prompt service:)
Kelly was very knowledgeable, friendly and provided great assistance.
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