David was the best advisor I have had at Longo!
Bo, as always, provided excellent customer service.
Mr. J, Yang is very efficient and accomodating.
Very helpful.
Thank you!
Rodolfo was professional whole explaining the maintenance services. I'm very pleased.
Thank you so much for fixing the air-conditioning on my lexus gs350! My service advisor kelly Yang was Awesome!! He was quick and efficient and very personable. He kept me updated throughout the whole process! It was so unexpected when I received the free rental because it would be a day or so. It really is appreciated! Can't thank him enough! Overall great experience! A lexus customer for life!
Mr. Wong was wonderful and efficient!
No further survey please.
Kelly yang , is a great advisor, very patient and I appreciate it.
Customer service was excellent! Kelly was professional and pleasant. I was very impressed with the fact that they I had my vehicle full of gas and even cleaned up on the outside at the time of pick up. First class service which was greatly appreciate.
Crossing my fingers the problem was diagnosed correctly. Had a minor glitch in electrical 2 hours after picking up my car. Nothing has happened again so far,
We were not happy with the service. The installation of parking sensors wasn’t done properly and came lose when the car came through an automated car wash. Instead of taking care of the issue free of charge, we not only were charged 200 bucks but also were sent to the collision center just to be sent back. It was a waste of time and money. After being loyal customers for the last 5 years, we will not be using Longo Lexus for any more services or to purchase another vehicle.
I like the services keep the seam ..thank you
Kelly took really great care of me, kept me informed, and promptly let me know when the car was ready. Really great service!
Robin truly understands customer service. Effectively communicated with me throughout the process.
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