Longo Lexus Auto Repair Service

It was an oil change, snd the timeliness that iit was done was very impressive.

Man Wong is awesome

excellent service.david parada

Amazing staff as usual. Very quick and easy. Edgar was very professional and honest with me making sure I did not overpay for my service or replace unnecessary parts/fluids. He also helped me secure a loaner car which was very kind. The intern at the kiosk for the loaners was exceptional and very friendly to talk to. Only thing I could recommend improvement in is replacing car key batteries at the service desk should be free for people doing service on their car. It’s a minor thing but Newport Lexus and south County Lexus both do it for free.

I think you all did an excellent job detailing the car. Unfortunately, the interior lights were left on from the night before. I had to wait a while to get my car while they’re trying to jump start. Not a smooth transition but still a very good detail work. Thank you

Beau is a great Customer advocate.

thanks

Great service. Thank you

Good services

Once again, Outstanding treatment and service for my vehicle. I was very pleased.

My service appointment was prompt and was done timely and was out in 1 hr n 1/2. Didn't have to wait long.

Thanks

Man was awesome as usually! Very helpfully and kept me informed the whole time.

James is a great service manager

I got a complimentary service credit from lexus satisfaction and use it to get new tires for my 2012 CT200H hoping to leave some amount for future maintenance costs. I also brought a set of 4 genuine tpms valves for them to install. Then got a call from service tech that one of my new tpms wasn’t holding air so they have to replace it. I was charged for a new tpms for $115.00 where my new provided tpms valve only problem was the valve core. I felt so much greed from the technician and and service tech to charge me for a new tpms where all they should have replaced was the valve core which was maybe cents. Overall this tire set cost me $998.51 which is rediculous! I should have just ask for a new set of tires and went to Americas Tire to get it installed and tpms programmed which would have cost me less tha $500.00. Service tech is totally inexperienced. She have no idea what I’m trying to explain. She just go by what technician tells her and know nothing about other cost savings. I feel that they where just trying to use up all my complimentary credit from Lexus.

great experience. thank you

Edgar was very professional and made sure that my vehicle was serviced as fast as the parts became available.

Satisfied with the service.

Very efficient, polite knowlegable.mostly courteous and understanding.

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