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Real Reviews From Verified Customers

Service Center Review Summary

5 star 22578 reviews 72%
4 star 6507 reviews 21%
3 star 579 reviews 2%
2 star 885 reviews 3%
1 star 746 reviews 2%
Review Us
Linda S.
5 out of 5
7/15/2021
Man was excellent in his customer service.
Agr Diversified.
5 out of 5
7/15/2021
Very satisfied especially how smooth and and fast you got a service for me while waiting for my vehicle get serviced
Chris L.
5 out of 5
7/15/2021
Jennifer was totally informative and responsive to all my inquiries. Great customer service.
Peter F.
4 out of 5
7/15/2021
Beau has always been a great help and look forward to his input and great customer service. We loved the Rx350 as well. Thanks Peter & Joanne Fredricks.
Terrence K.
4 out of 5
7/15/2021
While satisfied there was an issue with timely delivery of a part the was pre ordered and should have been waiting for service in the morning
Paul T.
5 out of 5
7/15/2021
Very professional
Suhandi S.
5 out of 5
7/15/2021
Rene is very helpful and the car completed on promised time. His service exceed customer expectations.Thank you very much.
MARYAM H.
5 out of 5
7/15/2021
Mr. Wong has great skills to take care of customers, he is an excellent member of Lexus team. Courteous and patient with his customers.
Jolie M.
5 out of 5
7/15/2021
Excellent as always
MARISSA G.
5 out of 5
7/15/2021
Beau was professional and knowledgeable. I will highly recommend him to friends and family.
GARY S.
5 out of 5
7/14/2021
Kelly always helps me out! Thanks
MARK B.
5 out of 5
7/14/2021
Beau is outstanding. Process is great
Doreen P.
5 out of 5
7/14/2021
Always excellent service!
Richard E.
5 out of 5
7/14/2021
Jim was very nice, to the point and efficient
Sophiny R.
5 out of 5
7/14/2021
Satisfied
Christie C.
5 out of 5
7/14/2021
Thank you for your service.
Enrique Q.
4 out of 5
7/14/2021
Mr. David Parada was very thorough with his explanation as to the service to be rendered. He made sure I understood everything. Knowing that it would take 2 to 3 hours for service, he offered a Uber ride home with a pick up that I requested to just wait and enjoy the ambiance of the service waiting area along with snacks! This was my first service experience at Longo Lexus and I find it impressive! Kudos to Mr. David Parada and the rest of the service team members!
Derek L.
5 out of 5
7/14/2021
She is very courteous, pleasant to talk to.
Michiko M.
4 out of 5
7/14/2021
My adviser wasn't good. She didn't give me updated information about my car , so i called her office to found out when i can pick up my car.
RENEE F.
5 out of 5
7/14/2021
Edgar was very helpful and responsive. Great customer service.

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