Longo Lexus Auto Repair Service

Thanks ????

Excellent ????????

Rudy was great! He explained the work in a patient manner. Kept me informed of work status, and facilitated a loan car when the work was done the same day.

Great experience

Jackelyne was very helpful, knowledgeable and pleasant to work with. I always appreciate the great service at Longo! Thank you! -MaryKay Nichols

Good service

Michael Chico was knowledgeable and friendly and extra helpful in getting my vehicle fixed. Thanks for the great experience

Amount of gas on loaner were documented incorrectly. My car was very dirty with orange spots all over hood and some areas of door. It was later all polished and fixed, but shouldn’t be happening from any professional service dept.

This is the third visit for the same issue and no resolution. I have requested a manager call back several times including today and have yet to speak to a manager. I do not feel confident in the service teams ability. I think a master certified tech should look at the vehicle.

Thanks for helping and making it easy and smooth for me.

Good service

As always, Frank went above and beyond during my service. During my visit with him, I wasn’t aware I still had an active warranty on my car as I thought it expired around the time of my previous appointment in 2020. He actually informed me of the active warranty (thank you!), and walked me through how I could get the most out of the covered services before the warranty expired. He has been the go-to advisor for my family for almost three years now. Ever since I transitioned over from the Lexus dealership in Minnesota to Longo Lexus in 2019, Frank always provided the best service. Despite COVID and its effect on the service industry, he continues to give it his all, as well as keep a line of communication open for any questions, comments and/or concerns. I wouldn’t expect anything less from him. Thank you, Frank! Looking forward to working with you in the future again. Jasmine

Attentive and courteous

Will be back ! Thanks

Tell me to replace part which is not necessary.

Thanks your very good services.

Everything was done as agreed and periodic updates were provided. Waiting room atmosphere was nice

Staff was super friendly! love Longo Lexus!

Very good service!

Fabulous experience in the service department.