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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1153 reviews 58%
4 star 451 reviews 23%
3 star 66 reviews 3%
2 star 131 reviews 7%
1 star 189 reviews 9%
Review Us
Julie D.
5 out of 5
9/26/2021
I am happy with your work and your service!
Alison T.
4 out of 5
9/26/2021
Working with Josh has been great.
James G.
2 out of 5
9/25/2021
The technician forgot to put an updated service reminder sticker on the inside of my windshield. Everything else was fine. One other thing. I used your on line appointment scheduling feature and never received a confirmation. As it turns out the appointment never got scheduled and I had to reschedule the appointment by phone for a week later.
Betty K.
5 out of 5
9/18/2021
Great work!
Annie H.
5 out of 5
9/17/2021
Josh and Scott are wonderful!
Clayton P.
4 out of 5
9/16/2021
Small portion of my morning in the wait room good TV and coffee pleasant other custmers
Christopher H.
5 out of 5
9/12/2021
Everything was fantastic
Clyde K.
5 out of 5
9/11/2021
Excellent job; will tell others of my experience.
Sharon H.
4 out of 5
9/4/2021
Appreciate Josh Lamaack care and concern with and for my vehicle.
Trudy B.
5 out of 5
9/1/2021
I will definitely request Josh's assistance in the future. Appreciated his help and answers to questions I had.
Michael M.
3 out of 5
8/27/2021
Have not had an issue with them.
Janet F.
5 out of 5
8/25/2021
Great job, thanks!
Joseph L.
5 out of 5
8/22/2021
Good job
Russel K.
5 out of 5
8/18/2021
This truly wonderful gentleman helped with our issue this is why we trust and always recommend KEY AUTO MALL!!!
Stephanie T.
5 out of 5
8/15/2021
Superior service!
Kristina K.
5 out of 5
8/12/2021
Excellent customer service, as always!
Joe R.
5 out of 5
8/12/2021
Excellent service
Robert L.
1 out of 5
8/6/2021
That was the worst customer experience I’ve ever had with a repair shop. Zero quality, slow, zero safety, and overall poor/shoddy workmanship. The happiest moment was when I got the car back so I could get it to another shop for evaluation. Very surprised that any large automaker would even let Key use their logos.
Jeffrey W.
4 out of 5
8/6/2021
Even with the computer down the level of personal service was not.
Cindy R.
5 out of 5
7/27/2021
Ethan went out of his way to keep me posted on the status of the work and made sure I was satisfied when I picked the car up.

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