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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4832 reviews 76%
4 star 959 reviews 15%
3 star 257 reviews 4%
2 star 153 reviews 2%
1 star 151 reviews 2%
Review Us
Shana W.
2 out of 5
3/11/2020
Tim Then was a bit distracted or scattered when I brought in my car. I provided an alternate number to call because I had forgotten my cell phone. He still called my cell when they weren't able to diagnose one of the issues with my car. The car had to stay until Monday. I had not received any update so I called in to see the status. Tim was uncertain what had caused the low transmission fluid level but said car was ready. He again seemed scattered and uninformed. Just not what I am used to with Toyota's service department.
Ellen A.
5 out of 5
3/11/2020
Fast service
Fred P.
5 out of 5
3/11/2020
He was very fair and helpful.
Lynn S.
5 out of 5
3/11/2020
Dave Bigelow is top notch in customer service & care. He is very professional and always very accommodating to the customers needs.
Bob L.
5 out of 5
3/11/2020
Well done!
Matthew W.
5 out of 5
3/11/2020
Thanks for everything!
Kathy F.
5 out of 5
3/11/2020
Tim is awesome!
Cecilia L.
5 out of 5
3/11/2020
I have been a customer for a decade and I trust Anderson and weber... I have been satisfied everytime. Thanks for your service.
Wei L.
5 out of 5
3/11/2020
Great people great service
Joe L.
4 out of 5
3/10/2020
Shane was professional, conscience of “reading between the lines” that I was in a hurry, and provided great service. I had a positive first experience with your dealership. I VERY rarely leave reviews, but as a business owner who constantly tries to provide a premium client experience, I wanted to let you know it’s evident you place an importance on the customer. Job well done!
James I.
5 out of 5
3/10/2020
Bill is the best!
David N.
5 out of 5
3/10/2020
Fast service!!!
Elizabeth D.
1 out of 5
3/10/2020
Appointment took a long time for rotating tires. Not all the requested work was completed. Technician did not review broken components I had scheduled to be fixed until I had them bring car back into service bay. Cashier tried to bill me for work that was covered under Toyota Care Plus. I was told I may have to pay for a headlight assembly due to a defective connector even though I purchased the Platinum 100,000 mile extended warranty. Was informed that appointment times from now on are just guesses and not scheduled slots for work to be completed.
Mary K.
5 out of 5
3/10/2020
Great job!
Michael G.
5 out of 5
3/10/2020
Tim was very helpful
Karen B.
5 out of 5
3/7/2020
Excellent service
Vicki S.
4 out of 5
3/6/2020
We appreciate the work you did today. Thank you for sending pictures of our shattered window to Toyota and then notifying us that it will be covered by the warranty. We appreciate your prompt attention. Thanks again!
Eric L.
5 out of 5
3/5/2020
Always professional and I’m very happy to have all of my service done at Anderson Weber.
Susan A.
5 out of 5
3/5/2020
Great customer service!
Therese B.
5 out of 5
3/5/2020
Great service from a helpful and friendly staff! Thank you!

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