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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4832 reviews 76%
4 star 959 reviews 15%
3 star 257 reviews 4%
2 star 153 reviews 2%
1 star 151 reviews 2%
Review Us
Robert K.
4 out of 5
10/14/2021
The service was outstanding. I was done and out of there before I even had a chance to get comfortable in the waiting room.
Edward M.
2 out of 5
10/14/2021
The mechanics need to check their work.
Michael R.
5 out of 5
10/14/2021
Tim is very professional and a very pleasant person. You have a great employee!!
Lenny H.
5 out of 5
10/13/2021
Friendly and courteous staff. Work was done on time
Victoria S.
2 out of 5
10/13/2021
I made an appointment to get new tires and a service. When I arrived I was informed the still have to order the tires and I would have to come back. They could not have ordered the tires when I made an appointment to get new tires?
Kenneth H.
5 out of 5
10/13/2021
Job well done
Kristian K.
5 out of 5
10/13/2021
Superb service. Expect nothing less at Anderson Weber.
Jamie H.
5 out of 5
10/13/2021
Great explanation of services needed. Quick service and very friendly people
Laura E.
4 out of 5
10/13/2021
In time. Things explained. Service was completed as I was told it would be and in the time frame I was told. Personable, professional service.
Brittney H.
5 out of 5
10/13/2021
Thanks John! You’re the best!
Richard H.
5 out of 5
10/13/2021
Friendly staff and good service.
Brian E.
5 out of 5
10/12/2021
Both the customer service and quality of job done were very good. Thnx!
David F.
2 out of 5
10/12/2021
When we made the appt. for an oil change and tire rotation, we were told no other service was recommended at this time. When we arrived, John Wilhelm suggested a fuel induction service and battery protection pads. This last minute service recom. did not allow us time to consider if this was necessary. We found out that it is recom. at 60,000 m. We only had 51,000 on the car and did some research that said because gas is so much cleaner now, that service falls into a “maybe” category. The same with research on the battery pads. Falls into a “maybe”category. So instead of a $50 oil change, we ended up with a $283.43 bill. We feel like we were taken advantage of. This experience makes us NOT want to return to A-W for service. And we are loyal customers, having purchased 5 cars from you. We feel that compensation needs to be made for these UNNECESSRY expenses. Dave and Pat Fisher
Dana H.
5 out of 5
10/12/2021
Thank you!
Nicholas H.
5 out of 5
10/12/2021
Vehicle turned out great!
Frederick F.
3 out of 5
10/11/2021
Excellent work. Very pleased you were able to found and fix the nail in the tire for minimal cost
Donald R.
4 out of 5
10/10/2021
He was so wonderful. He was the reason we decided to get tires earlier. Thank you also to our sales guy Chris L. We will misd you both.
Mary C.
5 out of 5
10/9/2021
Always happy with my treatment they give my car!
Steven G.
2 out of 5
10/9/2021
This service was to complete a recall for fuel pump replacement. Upon return of the car I noticed a small scuff on the lower interior door trim. I don’t remember this mark before the service and the fuel pump is under the back seat so could it have happened when the seat was removed? While I cannot be certain when it happened, I can honestly tell you I never saw it before today. Also the interior of the car smelled of gas when I opened the door. I totally understand you were disconnecting a gas line as part of the repair but perhaps you can adapt the procedure use something absorbent under and around the work area. As you know, even a few drops spilled is going to leave the smell . The service service process itself was great. Everyone was efficient and courteous. The repair was completed sooner than promised. Thanks Steven G
James S.
5 out of 5
10/9/2021
Great job

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