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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6167 reviews 63%
4 star 2089 reviews 21%
3 star 265 reviews 3%
2 star 610 reviews 6%
1 star 666 reviews 7%
Review Us
Anthony &.
2 out of 5
4/2/2025
Thank you Martin very good customer but the mechanic are no good we been bringing our truck so many times we still have problems with it also they said they did the job but they don’t they are thief ????????☹️ so angry and sad about your mechanic service all they do nothing but we pay lots of money to pay this truck. Your mechanic are no good need more school and experience to do the works of MECHANIC.
Julia C.
1 out of 5
4/2/2025
I was not satisfied with the fact that the technician that worked on my truck He had my truck for 4 days drove it 90 miles to test drive it I think that was ridiculous and beside that my truck had 1/2 tank of gas when dropped off at mksmith and when picked up it was empty so I was very unsatisfied .
Alder D.
5 out of 5
4/2/2025
Always a good experience,staff is polite, efficient. I especially like the shuttle service, and email notifications. Dixon
Cinthia A.
5 out of 5
4/2/2025
They do a very good job
Mk Smith.
4 out of 5
4/2/2025
⭐️⭐️⭐️⭐️⭐️
Debbi F.
5 out of 5
4/2/2025
All good so far
Robert T.
5 out of 5
4/2/2025
Great customer service
Carolyn C.
5 out of 5
4/1/2025
I was completely satisfied with the Service.
Jorge O.
2 out of 5
4/1/2025
While Gary's service was excellent, I had to wait for at least 20 minutes. Gary was understandable busy and no problem there, but there was 2 or 3 other advisers doing nothing and I they could help write the orders and get the line moving faster. Team work works!.Thank you......Jorge O
Clayton J.
1 out of 5
4/1/2025
I was offered a shuttle that was “nearby,” waited 40 minutes, asked someone for help, got told the shuttle guy was here, then got told he had to take lunch and wasn’t available for another 45 minutes more…got a good ride back to the dealership though
Brian S.
4 out of 5
4/1/2025
Thank yeou2
Scott W.
3 out of 5
4/1/2025
Unfortunately this will be the last service I will be having done on my 2022 Silverado 2500 HD at MK Smith. Per Martin they only have 1 “Heavy Duty Mechanic” and there’s a waiting list to even get my truck looked at, they can not even look / work on my transmission because their transmission mechanic is not certified by Allison so they can not even repair / do Warranty work. Seems like the only thing MK Smith can do on my truck is change the oil, I can have that done at Jiffy Lube.
Paul S.
5 out of 5
4/1/2025
Excellent customer service by Jennifer Hunt.
Michael A.
5 out of 5
4/1/2025
Great to work with
Not-Provided D.
5 out of 5
3/30/2025
Jay was great from beginning to end I really appreciate his knowledge and ability to get my truck up and running in a fashionable time……
Jacinto B.
5 out of 5
3/29/2025
Very satisfied everyone was polite and helpful
Monique W.
4 out of 5
3/29/2025
Jennifer was polite, welcomed any questions and called to update me when my car was ready. I’m grateful for her time and attention to my car so I feel safe driving my boys around. Thank you ????
Dee W.
5 out of 5
3/29/2025
Jennifer was great to work with and helped us with our vehicle. We highly recommend her. Our vehicle was fixed and back to us by early afternoon.
Jose V.
4 out of 5
3/28/2025
Jennifer Hunt is pleasant, professional and above all else Honest. She is the number one reason I do business with MK Smith. There are Delearships everywhere but very few people that go the extra mile to resolve the issues correctly the first time!
Corychris N.
5 out of 5
3/28/2025
Jennifer did an excellent job! I really appreciate how she kept us informed with regular updates, and information. She was very pleasant to work with. I can say, at this point, we are completely satisfied.

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