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Real Reviews From Verified Customers

Service Center Review Summary

5 star 962 reviews 67%
4 star 341 reviews 24%
3 star 57 reviews 4%
2 star 27 reviews 2%
1 star 47 reviews 3%
Review Us
Diane W.
4 out of 5
9/13/2017
Service was great, took a little longer than it should have.
Kody S.
5 out of 5
9/13/2017
Good guy. Easy to get along with. Makes me want to continue going to you guys
Margaret M.
5 out of 5
9/12/2017
Alex did good work! Good employee!
William K.
5 out of 5
9/12/2017
Alex was great.
Denny S.
4 out of 5
9/9/2017
Great dealership and employees are superb !
Donna T.
4 out of 5
9/7/2017
This car has never been to anyone other than Honda Mason City. I have been happy with your service.
Bonnie R.
5 out of 5
9/7/2017
Very good service.
Frank S.
1 out of 5
9/6/2017
I think waiting 2 hours and 15 minutes for an oil change is too long.
Suzie Z.
1 out of 5
9/6/2017
They took 1 hour and 20 minutes for an oil change and said they would vacuum the front but did not. Just kinda made me wonder if they did all the other things on the check list? Very nice guy at the service desk I would give him a 10.
Patrick K.
5 out of 5
9/2/2017
Always great service! Quick, professional and yet still take the time to get to know you!
Sally F.
4 out of 5
9/1/2017
He was very friendly. Answered all my questions, and even gave me a deal on the wheel alignment. What's not to like?????
Mary Ellen.
5 out of 5
9/1/2017
Thank you!
Mark L.
4 out of 5
8/30/2017
Had a nice visit while I was there. Good guy
Michael G.
5 out of 5
8/30/2017
Excellent as usual, thanks.
Douglas W.
4 out of 5
8/29/2017
All went well but I would have liked to have had the car washed also.
Sara R.
5 out of 5
8/26/2017
Great job done
Ron Or.
4 out of 5
8/26/2017
Listened well and helped resolve our issue.
Teri E.
1 out of 5
8/26/2017
I went in for the $29.95 oil change and tire rotation which I ,entiones to Alex when checking in (he did not ask to see coupon on my phone). I was told that because my car uses synthetic oil, it would be $10 more and I said that was fine. I also mentioned that I had just washed my car but would appreciate the vacuuming. I also mentioned that the tire pressure light had shown up so requested that the tire air be checked. While waiting for my car, Alex brought the air filter and said it could use replacing ($30) and I agreed. When my car was done, the bill came to just under $100, my car had been washed and not vacuumed, and the tire pressure light was back on. I called and received the service voice mail, left a message, and waited 1 1/2 hours before calling again. I went back and the man at customer service vacuumed and checked the tire pressure. He also apologized and said that someone new had serviced my car and would be told to pay more attention to details. Really?! I feel I was overcharged and underserviced and am not pleased.
Dennis T.
5 out of 5
8/26/2017
Good job
Lori S.
4 out of 5
8/26/2017
Car is running fine. Just wish the cost hadn't been so high.

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