Great customer service . Totally professional. Will come again!
Larry was an efficient service advisor. He kept me up to date. Thank you!
Service department did not communicate and I was required to call late on both days with little or no feedback. Then finally told car would be ready at 1pm and arrived at 3pm with car still not complete and no call received on delay. Don't mind issues if communication occurs. Zero communication without my calling.
Larry is pleasant to work with. Always listens to my concerns when I bring my vehicle for service and will give recommendations to keep my vehicle ???? updated on service requirements
Thanks for the stellar service.
Charging to check brakes for warranty car is wrong
Larry was fantastic! He kept me informed on the status of my vehicle and even helped out on another issue I was having with my warranty.
George was great walked through the repairs.
GREAT SERVICE WAS IN AND OUT!!!!
THANKS MICHEAL YOUR THE BEST!!!!!!
I had my mirror and a lot of other work done adjust them coils ,air con ,oil change, spark plugs ,ect- I wished they would of hooked up my electric button for my mirrors now I have to adjust them manualy other than that yes I am satisfied .Jonathan C
Fiona was great. keep as she is an asset to ford and colley. total service was excellent.
Your staff meaning Larry& Sal really has it all covered in every way. Great experience.
Took my fusion in for service. First thing didn't receive a call back from the service advisor about any recall service work that was going to be done. Took it in for ac trouble. Was not advised if this was going to be cover under warranty or if I had to pay out pocket need to budget. Had to make several call to get information. The service manager was unavailable to here my complaint. I'm a long time customer in service department. Also have bought several bought vehicles from Colley Ford. This's the first time of bad service.
Larry was very helpful and knowledgeable. This was my first time at this dealer and it won't be my last. I had a couple of very poor services at another Ford dealer that always seemed to have problems. Thank you for running a great service department. I will continue to bring my vehicle here.
Poor communication. After 2 weeks in your lot I picked it up filthy. I was embarrassed to drive it home.
George is very positive and friendly .
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