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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1975 reviews 74%
4 star 390 reviews 15%
3 star 57 reviews 2%
2 star 123 reviews 5%
1 star 125 reviews 5%
Review Us
Gettis C.
5 out of 5
6/5/2019
THE SERVICE PROVIDED BY MIKE TURNER HAS BEEN GREAT OVER THE YEARS - THAT’S WHY I KEEP COMING BACK..!!
Mable W.
5 out of 5
6/5/2019
As always, very professional and helpful thanks
Benjamin B.
5 out of 5
6/5/2019
Always welcoming and warm. Tells you the deal straight up. Very helpful.
Abdul M.
5 out of 5
6/4/2019
Mr. M. Turner. A very good concerned Lincoln Technician. He made sure what was needed for my repairs was done. He showed a good quality and respect for me as a customer. Thank you East West Lincoln Dealer. Mr. Abdul K. Muhammad.
Cynthia G.
5 out of 5
6/3/2019
Very Pleasant..
Stephen J.
5 out of 5
6/1/2019
James was very professional and personable was it Joy getting my oil changed thank you very much
Carol R.
5 out of 5
6/1/2019
Great customer services
Sheila G.
5 out of 5
5/31/2019
Great service
Kimberly Y.
5 out of 5
5/31/2019
Mr. Michael Turner was very profesdional and made me feel comfortable that Eadt West would take care of me. So far so good! Thanos...
Vikki H.
5 out of 5
5/30/2019
Michael Turner always gives me excellent service
Gloria C.
1 out of 5
5/29/2019
Unexpectedly the battery and cable failed on my vehicle Luckily I was in my driveway but it was Saturday afternoon and I was without a vehicle I called EastWest Lincoln at 7:30am on Monday. At approximately 8am I spoke to a Service Rep who told me to call Roadside Assistance. The tow company showed up approximately 11am.The Service Rep nformed me the next day it was the battery and cable and my vehicle should be ready that evening. He then informed me they had to order the parts and couldn't give me a ETA.I asked for a loaner vehicle he said he didn't have any but would put me on the list. By Thursday my boyfriend angrily called to complain about the service I was receiving...I am not sure if that prompted it but my vehicle was ready by the afternoon. However it could not be delivered so I had to beg and pay someone to help me pick up my vehicle. The completed work was excellent...it was the customer service and lack of the loaner vehicle for the unsatisfactory response.
Lucinda K.
4 out of 5
5/25/2019
I always have to remind them to put the sticker in my window
Antwyna B.
1 out of 5
5/25/2019
I still hear the popping sound, when I hit my breaks... I'm bringing it back this week.
Sonia H.
5 out of 5
5/24/2019
Michael Turner was very professional and kept me informed with the status of my vehicle.
Mark W.
5 out of 5
5/24/2019
It was quick and it was Fast Thank you
Bobby M.
5 out of 5
5/23/2019
Appreciated, the way my Lincoln is cared for on Service visits.
Jennifer F.
5 out of 5
5/22/2019
Mr. Turner has a people person attitude, which is very good for customers. His assurance that Lincoln service department will take care of your vehicle to the best of there abilitie which is a good feeling to the customer(Me). Keep up the good work.
Felicia B.
1 out of 5
5/22/2019
I brought my Navigator in for a black label wash. Everyone did horrible. My car was worse coming out than going in. They came out and started spraying my car with glass cleaner as a way to clean it . Just disgusted .
Valerie B.
5 out of 5
5/21/2019
Michael is great. Check-ups always take longer than we want (this was 3+ hours), but somebody brought donuts. Thanks.
Kevin W.
5 out of 5
5/21/2019
Excellent service and outstanding service representative

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