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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1975 reviews 74%
4 star 390 reviews 15%
3 star 57 reviews 2%
2 star 123 reviews 5%
1 star 125 reviews 5%
Review Us
Mr. Richard.
5 out of 5
9/15/2023
Awesome service!!! He kept me posted along the way about the Service that was being conducted to my vehicle Totally happy and satisfied. Thank you Guys!
James D.
5 out of 5
9/15/2023
Great service experience. Service writer Luke did a great job.
Marshall O.
5 out of 5
9/15/2023
Mr. Owens was very professionally and got my auto taken care of fairly quickly.
Shirley J.
4 out of 5
9/13/2023
Mr. Akers service department went above and beyond what I have come to expect from dealership maintenance. I am very pleased to have conducted business with East West Lincoln.
Wendell B.
4 out of 5
9/12/2023
Great Service??
Robert L.
4 out of 5
9/8/2023
Mr. Owens has been my Service Advisor for several years, and has been a stellar Service Advisor and has provided me with quality preventive maintenance service and advice on every Lincoln vehicle I have owed. He is truly a very wise, knowledgeable, and helpful Service Advisor.
Doris J.
1 out of 5
9/8/2023
I requested the recall issue be corrected and a multi-point inspection of my vehicle. The recall work was done but a thorough inspection did not occur. Very disappointed. And since leaving your shop I found out that my brakes may need to be replaced and possibly I need to replace one of my tires. All Things that should have been discovered during the multi-point inspection.
Dianne R.
5 out of 5
9/5/2023
Excellent Service and Professional Staff
Michael H.
4 out of 5
9/2/2023
Always fantastic service
Charles C.
1 out of 5
9/2/2023
I had an appointment to to have the backup camera replaced and it was all supposed to be set up but when i got there they knew nothing of the appointment and did not have the camera
Marcellus M.
2 out of 5
9/1/2023
I will be satisfied when you all fix my car this will be the third time for me to come up there to fix the same problem but you continue charge me every time so no I’m not satisfied.
Lucia U.
5 out of 5
9/1/2023
I was provided with exceptional and professional customer service at East West Lincoln. I received an answer or solution to all of my questions from the service and parts department. I was very satisfied. Thank you!
Gathier R.
4 out of 5
9/1/2023
Outstanding Service with Mr Owens.
Jonathan M.
1 out of 5
9/1/2023
This was the worse experience I've ever had with a service advisor! I dropped my vehicle off on 8/16 and picked up on 8/29 and my problems are still not resolved! Jon was slow and unresponsive. In fact he NEVER ANSWERED MY CALLS OR TEXT towards the end of my transaction. I've NEVER had an advisor to purposely ignore my calls/ text. When I received my vehicle it was dirty on the inside from the mechanics shoe and handprints. I immediately sent Jon a text informing about that and the fact that the work I paid for was not complete. I still have not heard anything back from him 2 days later! Totally disgusted with this service.
Kevin C.
5 out of 5
8/31/2023
He was very professional
Michael R.
5 out of 5
8/31/2023
Mr. Owens always provides excellent customer service. I ask for him every time I bring my vehicle in for service. Dr. Michael R
John B.
4 out of 5
8/31/2023
I dealt with John service manager.
James M.
4 out of 5
8/30/2023
Easy to talk to and delivered exactly what he promised. That I would be satisfied with the service.
Marxtine G.
2 out of 5
8/30/2023
The service was fine as far as changing the oil and rotating the tires. But, the car was not washed or cleaned in the inside as have in the past. I have been a customer of East-West for years now and it seems that things have definitely changed as far as customer service.
Michael R.
5 out of 5
8/30/2023
Luck Owens has always provided exceptional customer service and support. I applaud his commitment to East West Lincoln. Dr. Michael R

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