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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1975 reviews 74%
4 star 390 reviews 15%
3 star 57 reviews 2%
2 star 123 reviews 5%
1 star 125 reviews 5%
Review Us
Judy D.
5 out of 5
3/6/2018
Mr. Turner is always professional and understanding of your services needed. I can always rest ashore my service will be do right. I really appreciate having Mr. Turner handle all my Auto Service needs with excellent customer service.
John H.
5 out of 5
3/5/2018
Mr. Turner treats his customers in a professional Manner.2
Dorazine L.
5 out of 5
3/4/2018
I was satisfied on a job well done.
Robert S.
5 out of 5
3/4/2018
Always like dealing with Mr Owens A true gentleman
James H.
5 out of 5
3/2/2018
I have used EW Lincoln for my car service for more than four years, and Mr. Owens bas been the contact for my 1997 Grand Marquis. I have been very pleased with his timely updates about the repairs, even though it is over twenty years old. I am afraid to buy a new one because it runs so well. Thank you.
Ortencia M.
5 out of 5
3/2/2018
Mr Turner care about service,you can trust the work.
Paulette W.
5 out of 5
3/1/2018
I found the service Michael Turner provided me at East West Lincoln was outstanding. He knew exactly what I was describing was wrong with my almost twenty year old navigator. Congrats to company for hiring a great rep.
Jethro L.
5 out of 5
3/1/2018
Allways the best service.
John S.
5 out of 5
3/1/2018
We'll done
Thomas S.
5 out of 5
2/28/2018
Mr.Owens has always been professional and courteous.
Barbara W.
5 out of 5
2/26/2018
I have been bringing my cars in for since 2005 or 6. And Mike Turner has always been there. I now live 45 miles away, but plan to continue my service visits with East West.
Raymond R.
5 out of 5
2/25/2018
Michael treated me with respect and was very efficient in taking care of m my problem.
Derrek J.
2 out of 5
2/24/2018
The service was excellent. I was confident that the tech new what the problems were and that they would be prepared. My frustration was with the fact that it took well over an hour almost two hours to get my vehicle after the repairs were made.the air blower was replaced and secondly batteries were replaced in the key fob. They showed me the repaired vehicle around 1:35pm. I left the service center at 3:30pm. Whatever the process is for paperwork, that is way too long and inefficient. I take my vehicle to othe Lincoln service centers and I have never waited that long to get my vehicle after I spoke with the mechanic and service manager. A customer shouldn’t have to wait two hours for paperwork to be processed. That is excessive. I am pleased with the time it took to get me in and actually service the vehicle. Everyone was professional and polite great service up to the point of closing me out. I hope this helps
Jon W.
5 out of 5
2/23/2018
Micheal was awesome. He took great care of me while I was there. He’s a great asset to your group.
Geraldine T.
5 out of 5
2/22/2018
Always a job well done! Thanks
Francis M.
5 out of 5
2/22/2018
Excellent customer service and communication.
Anita T.
3 out of 5
2/21/2018
Luke could be a better service advisor if he would switch football teams and become a Redskins fan.....he would be able to better connect with his clients.
Byron L.
5 out of 5
2/21/2018
I was completely satisfied with the service I received, my personal service writer Mr Luke always meet my needs. I call Mr Luke tell him what I need, and he comes through every time. My new Dealership of choice is East West Lincoln, Because of the awesome attention to detail I receive from the service department Starting with Mr. Luke.
Terrence A.
5 out of 5
2/18/2018
Always professional, Mike is truly an asset to the department. He represents the high sta ndard very well
Alvin C.
5 out of 5
2/17/2018
Service was excellent

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