Jaime is the best. And a Laker fan, too.
Jaime is always so easy to work with, friendly, and informative.
Rafael was very professional and efficient
Steven was great, really helpful and listened to all my concerns about my vehicle. Romero, my technician also did a great job and was very detailed.
Rafael was very professional, patient and courteous. This was my first service at Sierra Subaru and he put me completely at ease.
Always very cordial and keeps me informed.
He was polite and professional.
Car was ready in less time than promised. Great job!!
Communicated quickly and got me in and out within 2 hours despite having dropped in with only an hours notice. Made sure the problem was solved rather than slapping a bandaid on it despite the late shift work ticket
Steven is not the best advisor I worked with. He said he was going to leave the breakdown of the work he was quoting me. Nothing. Jaime was off that's why I have to deal with him. And too bad Jordan no longer works there.
Plus, it's not customer friendly the new policy that payment is required to pick up a car after closing hours. I just spent $6K plus, before. To be asked to give credit card info on the phone, puts me in danger, and your company liable, for unauthorized charges. Why take out the ability to pay Honda cashier after hours?
I believe I keep getting a poor diagnosis. I took my car to a tire expert and he said my tires where fine
Sincere and professional. Genuine. I enjoy it
I’d rather not explain here - you can ask your staff what happened.
In the end, leaving very disappointed. This car is my 1st Subaru and will be my last.
I was telling a few friends to buy Subaru; but thanks to this experience, now I am going to make it my mission to discourage people from buying Subaru.
Mr Vega is incredibly competent. Very honest and helpful. If he left your company I would go elsewhere
He is one in a million
Everything went good. Only down fall was my appointment was at 11:15 but I didn’t leave till 1:30ish.
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