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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3522 reviews 64%
4 star 1383 reviews 25%
3 star 145 reviews 3%
2 star 254 reviews 5%
1 star 187 reviews 3%
Review Us
Roberto G.
5 out of 5
1/8/2020
I was in & out quickly. Vehicle serviced well. Mr Jaime Vega provided excellent service & advice.
Michael S.
5 out of 5
1/8/2020
As always Jamie was great in explaining everything I needed to know on my Forester.
Howard F.
2 out of 5
1/8/2020
Staff new to work. Unfamiliar with routine of processing paperwork, inputting customer info to access records and finalizing output. Vehicle work done timely, but lack precise consistent documentation such as next vehicle service reminder sticker on windshield or door area not attached.
James B.
5 out of 5
1/8/2020
Good job.
Katia P.
5 out of 5
1/8/2020
I appreciated Jamie’s help by getting my car in and out ASAP!
Mattin N.
1 out of 5
1/7/2020
Promised time of completion was 12:15 and service was completed 1:20. Was almost late for work as my shift starts at 1:30.
Mila C.
5 out of 5
1/7/2020
Very professional and attended to my request
David G.
5 out of 5
1/7/2020
The young lady that helped me was very professional. She was great. Thank you
Jeff L.
4 out of 5
1/7/2020
Speedy and complete job.
Daisuke Y.
5 out of 5
1/7/2020
Steven has been very helpful and responsive to my Subaru recall and repair needs. I would definitely recommend him to all of my fellow Subaru owners.
Rosalba G.
5 out of 5
1/6/2020
Excellent service starting from the service advisor, comfortable lounge, and time it took my vehicle to be ready. Thank you
Lauren D.
4 out of 5
1/6/2020
I appreciate Raphael discussing options and clarifying costs/details of services to be performed. I would request him next time if possible.
Lena R.
5 out of 5
1/5/2020
Amazing service from the Subaru crew, especially Rafael Ibarra! I was servicing my car in Santa Monica but will not being going back there after the exceptional service I received today at Monrovia Subaru. Thank you!
Nadina J.
5 out of 5
1/5/2020
Thank you Ellen for facilitating me getting squeezed in. Thank you Mariela for accommodating me.
Nora S.
5 out of 5
1/5/2020
Thank you guys for all your help , especially thanks to Jaime Vega, you’re so kind!
Julie V.
5 out of 5
1/5/2020
Rafael was very helpful, attentive, and friendly.
Ivette B.
5 out of 5
1/5/2020
Service was done sooner than estimated. Service was great! Thank you!
Michael D.
4 out of 5
1/4/2020
Jaime is fantastic.
Jesse Z.
5 out of 5
1/4/2020
Service was great, appreciated the timely updates from Rafael.
Keli R.
5 out of 5
1/4/2020
The service is great but the price is very high

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