My tires were replaced but there was scratches on my rims. You need to be careful when changing tires.
Friendly service. They kept us aware of the service being provided to our vehicle and they contacted us when the vehicle was ready.
Steven is great. He provided me with updates on the status of my car and was very patient when explaining the service recommendations
Jaime was outstanding. While other members of the staff told me it would take me 2 weeks to even get an appointment when my headlights malfunctioned. Jaime made it painless however. Got it back in two days and is good as new.
Jaime is a consummate professional, knowledge and always puts his best foot forward. I bring my vehicle to Sierra Subaru, because of Jaime.
Jaime Vega is why we keep buying cars from Sierra Autocars.
It was great! Can’t wIt to come back!
Outstanding experience, great job!
He went above and beyond. I was very happy with his service.
I am very disappointed in the service that I received today. This was my second oil change with this dealership and when I got to my appointment I checked in car. So the service took about 1.5 hours and the salesman let me know what was done and showed me that all the services were checked off and were good to go. But when I got home I asked my husband to check if everything was good with the car and the service. And as he checked under the hood, he also checked the air filter, and he noticed that it wasn’t not changed, because the first oil change the salesman said they don’t do that on the first oil change, it will have to be the second one. So what my husband did was mark the air filter in a specific spot to see if they would change it the second time. And sure enough they did not change the air filter. I waited 1.5 hours for this kind of service. This is a car that I drive everyday and everywhere. What kind of customer service are you guys doing or even giving to your customer who buy these cars. They didn’t even bother to open the place where the air filter is located, cause when we opened it, it was still so dirty. This service is unacceptable and very sloppy. I’m not even sure they changed the carbon filter just cause the service person says they do and they check mark the boxes. How do the customers know that these services are done. We have to just take there word for it and hope for the best. Like I said very disappointed and unacceptable service
Steven was very friendly. I appreciate him dealing with me at the last minute twice in one day.
Great customer service, quick service, all issues addressed.
Jaime never fails to provide consistent excellent service advice. thank you
Sumter now was kind and extremely helpful.
Great service today! Efficient timely service with good accommodations while waiting. Thank you
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