Very friendly ! Fast service
The service Sam provided was clear, quick and friendly. The other gentleman was also very helpful and courteous too.
Great service and support. So nice, so helpful. Thank you!
Deniz was extremely helpful and took his time to explain all my questions. If this is the way the service is now, I will definitely continue to have my car serviced here. A few years back, I did not feel that things were the same as they appear to be now. I am very happy now.
As always Jeff is good in helping customers
Deniz Dalgic was very helpful. The service consultants at Sierra Chevrolet are the the best, every one of them.
Lack of status and lack of timely service. I brought the car in 9:00 AM Tuesday and didn't get it back until Thursday morning for a very minor job. All other dealerships offer a complementary wash after service, Sierra Chevrolet does not. Customer service does not appear to be the focus at Sierra Chevrolet.
Samantha Solis did an amazing job. Having to deal with so many other issues at the time I was there not only with other upset guest and having phone issues with the lines getting all mess up. Samantha manage to Remain calm and very apologetic. Please let her know she did an amazing job. Having to deal with so many issue she keep an excellent guest service and a smile. Thank you Samantha I won’t hesitate to ask for you again when I go in to take my traverse for service.
Deniz Dalgic is the man! He always makes us feel like we are VIP.
Thank you Deniz Dalgic!!
My entire experience with the service department has been poor. Every person I’ve dealt with was too busy to listen to my initial reason for bringing my vehicle in and the communication has been choppy at best. The first day I dropped my vehicle off they were too busy to get to it, yet kept it all day and texted me at 3pm saying it was “on track”...it wasn’t even looked at yet! Complete inconvenience. The paperwork was innacurate and when I asked to speak with a manager, I was disconnected twice. And once I did speak with him, it took me three messages and four phone calls to get to a decent resolution.
If I had another option in the area, I would not have brought my vehicle in for a second time today. I was told they couldn’t release the vehicle until the repairs were paid for but I declined all repairs from the beginning, as it was only in for diagnostics. That shows me that listening skills need to be improved. I requested an estimate for repairs needed when I was called and told diagnostics were done but it wasn’t ready when I picked up the vehicle and I had to ask twice for that estimate. I still didn’t receive and it remains to be seen whether I will receive via email as promised. They threatened to hold my vehicle hostage until the estimate was done and “repairs” were paid for.
The few times I’ve been to the service department, they all seemed overwhelmed and continuously told customers on the phone and in person how busy they were. Well, that doesn’t work to make this customer feel payed attention to and appreciated. I feel like I’m imposing. Not a good thing for a “service” business. Get it together Service Department.
I still have issues that need to be resolved and I emailed but have not received the courtesy of a response. Mr Dalgic was helpful but I would appreciate someone getting back to me to help resolve my issue.
It was all a great experience...Thanks
The employees were outstanding and remembered my name
Everything went well. However my last name was miss spelled. Correct spelling is Nichols. Let me know if you need my email address. Thanks.
Very helpful and prompt service.
Deniz was great and very helpful. Great visit at Sierra as always!
Thanks for feeding my husband breakfast. Karmen Verhey
Deniz was great! He was timely, professional, and truly cared about my Chevy Blazer getting serviced. Thank you, Deniz!
Please do not contact me again. This was my second time in for service on my fleet vehicle and I will never return. Your staff does not have respect for their customers time, they are rude and completely unorganized. They start service on my vehicle hours after the scheduled appointment and then have no sense of urgency to make up for wasted time.
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