This is 3 times taking the car for the same problem by trusting thinking that is fix when I get home the the convertible tap won’t go up or down and usually the y kept the car for almost 7 days I don’t ge a rental with no car very bad service I’m very disappointed with you service I very glad if I can get a calll from you manager my car need to be taken care the right way
I can be reach on phone ****-****-xxxx
Emilio
I haven't been helped yet
Great in all areas. Went above what was expected thanks
Thank you so much for all the help getting my car fix. Abe was very professional and helpful, he even arrange a Lyft so I can get to work. I strongly recommend Sierra Chevrolet and ask for Abe he is very welcoming and answered all my questions.
I will be going to Jeff from now on. He has been the only service tech I have worked with who has kept me up to date the entire time, told me what the issue was and was so pleasant to work with. 5 stars from me. Thank you Jeff!!
Jeff was excellent and so so was Brandon who drove me to eat while I waited for my car.
I was not made aware Chevy would be willing to call a Lyft for me and had to Uber both ways. My Chevy volt was held 3 days and second day no one would even call me back. Finally I was given a $800 estimate for one button. Usually Sierra Chevy offers a lot of benefits by my experience with Howard was less than great. If the goal is not to have customers like me come in again, Sierra Chevy is doing a great job
jeff was very good to deal with. thank you
The associated were great. The only thing I was not happy about is when I got my car the plastic on my seating was not removed and my car was not washed as a courtesy. Other than that the associated who assisted me were great.
Explains the comments from the technicians
Very courteous and thorough
Very happy with the service & with the service advisor
Abe was very accommodating!
The guys were so nice and helpful. I’m glad I brought my car in!
Charged for service covered by voltec warranty
The total that was asked for was more then what was quoted in the beginning. It was finally adjusted but that goes to show that the price of the fix is not a flat rate and is adjusted to take advantage of costumers.
There was no water or refreshments offered even though there was a place for them in the waiting room. Waited for close to 3 and a half hours for a light to be replaced.
Great service. Jeff called me just like he said he would
I was so excited when I walked in and saw Jeffrey working today. I am always greeted with a smile, and well taken care of. I was going to take a shuttle home, and was so grateful that Jeffrey got my car in immediately. I was able to wait. I will continue to get my car serviced at this location, although I am moving 20 miles away, and there is a dealership/service closer to my new home. Thank Jeffrey for me.
Kimberly R
Great personal service... the follow up calls to keep n me updated on the service was an A+
Waited 5 hours for a simple oil change. Car was booked in at 8.00am, and not even started until we complained to the service manager at 12.35pm. The customer service culture at Sierra is always poor. In the morning people are wandering around but don’t seem to be productive. We have had 3 cars on lease from here, as it is close to our home, but frankly we will go somewhere else for cars & service next time.
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