Tina was extremely helpful. She explained everything very clear and her customer service is top of the line.
Vince did a great job, was friendly, and made my visit seemless! I'll be back for my next service.
Tina was a pleasure to work with. Very professional.
Waiting for call back from service department to update contact information
Thank you once again Bill for you professionalism.
Great customer service by everyone.
I was satisfied with the service provided by Kevin Eng. He was efficient and helpful.
Easy process ... underpromised and overdelivered.
Fantastic service as always expected from Honda. WhenI told Tina I was going to wait for my car she went out of her way to make sure my car was ready as soon as possible Thank You Sierra Honda and Tina
Love Tina
Always explains everything to me .
Tina was awesome! She went above and beyond to research my problem and contacted Honda Corporate to help assess and fix my problem. I will definitely be taking my car to Sierra Honda, Monrovia for future service. Pasadena Honda (where car was purchased) dropped the ball and advised me to try another dealership to “fix” my problem. Thank you Tina!!! We have been Honda owners for over 10 years. I am so glad my new car is working once again.
Tina was great (personable, knowledge and able to multitask with lots of customers) but I think your policies drive your customers away. Honda Dealer service is not my first choice for routine repair due to the $109 Diagnostic charge for a software upgrade (I was clear about the symptoms I was experiencing with the onboard system). That is minimal effort on your part to determine the issue. This is why my last visit to Sierra Honda was 2014. Trust is at the heart of every business transaction and I’ve lost a little bit of trust in Sierra Honda today.
Tina and the rest of the Honda team do an amazing job in trusting them with your vehicle. Very friendly and very respectful to all customers. I have always had a great customer experience.
Kevin is always amazing. Very knowledgeable. Knows my car inside and out. Completely trust him with my vehicle.
Vince went above and beyond! Followed up with me twice during my visit and made sure that my vehicle was completely looked over. Quite honestly, I haven’t received this kind of service from a dealership in a VERY long time! I am totally pleased with the service I received!
Good service and promise on time
Vince was very helpful, courteous and knowledgeable. He actually helped to take care of two of my cars (one right after the other). He did this very efficiently without skipping a beat. I only had an appointment for one of the cars… But I asked him if it were possible to take care of my other car since it was due for maintenance as well. He was able to fit it in.
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