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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8349 reviews 67%
4 star 3118 reviews 25%
3 star 278 reviews 2%
2 star 319 reviews 3%
1 star 373 reviews 3%
Review Us
Weiner M.
4 out of 5
5/1/2022
I have found out after my visit that there is a issue with aircondtioning Honda civic cars in the years 2016 to 2018 and that's the issue I'm having with my car. Replaced the compressor less then a year ago. That cost me around two thousand dollars now more issues with the aircondtion. Do I have to keep paying for a defective product? Maurice Weiner Phone number is ****-****-xxxx Have no aircondtion in the car! I live in Arizona
Carolyn M.
5 out of 5
5/1/2022
He was very efficient and provided excellent customer service.
Thomas S.
3 out of 5
5/1/2022
Vehicle ready as discussed sooner than promised!
Ted B.
5 out of 5
5/1/2022
None
Craig P.
1 out of 5
4/30/2022
Did a normal oil change and vehicle check. Later on in the afternoon after I picked up my car my tire low pressure light came on . One tire was about 5lbs low and the other three were about 3 lbs low.
Ron B.
4 out of 5
4/30/2022
Told me what it would cost and pit would be ready
Roger B.
5 out of 5
4/30/2022
Excellent customer service
Anthony G.
4 out of 5
4/30/2022
Everything is always done to my satisfaction!
Alex E.
4 out of 5
4/30/2022
Got a same day appointment, was in and done within 90 minutes. Excellent service as usual and I expect no less. Honda in Surprise has great service. I've tried another Honda service center and they were horrible. Thanks for the great service
Janis S.
5 out of 5
4/30/2022
Thanks!
John L.
1 out of 5
4/30/2022
Worst service that I have ever experienced at dealership, and I have been having service there since the dealership opened. I had an appointment, and waited over 2 hours for oil change. Service department was in total chaos with many other customers complaining.
Ann K.
5 out of 5
4/30/2022
Always have a satisfying experience with surprise Honda and Alfredo is very kind and professional!
Brandon M.
4 out of 5
4/29/2022
Simply outstanding service
Steve Q.
5 out of 5
4/29/2022
Awesome job great service.
Jeana A.
5 out of 5
4/29/2022
Thanks so much Michael is great! I’ve worked with him on two different occasions and it went great both times! Shout out to Steve for the quote by phone and assistance today as well. Thank you!
Sheri K.
5 out of 5
4/29/2022
Excellent customer service
William S.
5 out of 5
4/28/2022
Seemed genuinely interested in making our experience at Germain a good one... he succeeded.
Adolfo R.
5 out of 5
4/28/2022
Andree was an absolute pleasure to work with you sir, very professional and personable person thank again we will see you on my next service -Ashley Rivas
Sara C.
5 out of 5
4/28/2022
Andree was extremely helpful. His ability to pinpoint my request was refreshing. The work was done in the time frame estimated and price was refreshing. Thank you for exceeding my expectations..
Sharron C.
5 out of 5
4/28/2022
Mike did a great job- he was friendly, professional and made sure I understood everything that was done for my vehicle and what to expect for future routine service needs.

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