The manager at DCH Mike is great and helped out with my vehicle. The service advisor Armel on the other hand does not know how to do his job. On more than one occasion he has told me he will update me on my vehicle. The first time I waited 7 and a half hours and I had to call him. The next time I was told the same thing and hour and a half later no word and had to go ask him about my vehicle again. Because of mike I am satisfied with the service. Something has to be done with Armel and how the customer is treated.
Except for the little set back everything turned out
Good
Outstanding service from Justin, my service advisor.
Mike **** was very helpful and quick to assist me and the staff member that took my payment was friendly and nice!
CLINT M
James was very courteous and helpful. I had a pleasant experience.
As always Chris is a pleasure to work with and always keeps me posted and takes good care of my vehicle. Thanks again!!!
I had a scheduled apointment. I pulled into bay area with no other cars in the area, or in line. I waited with my family for 10 minutes with no contact from service assistant. My wife exited our vehicle and approached a booth before being helped. Both booths were occupied with doors closed on the computer. Also I was never contacted or advised that my truck was being kept over night until l called and inquired. I believe customer service is no a priority at DCH Dodge Temecula.
It's not the service employees, it's the fact that my truck has continued to be in the shop over and over due to multiple issues.
Everyone was very profrssional and helpful.
Justin was great in helping us get our jeep repaired. He was diligent in keeping us informed on the progress and did everything to ensure we had adequate transportation while the vehicle was in for service.
The service department took care of the problem on my 2014 3500 Ram. Thank you.
Greeted me immediately and when I had questions about specific service intervals he showed me the manual and what the suggested lengths were. He did a great job.
I think Justin was great! Helpful and a very kind person! Also, the shuttle driver that gave me a ride to breakfast was very nice!
Mike **** has always been professional and never trying sell things that are not neasecary. I don't like leaving my truck but mike always makes sure everything is good to go.
Everyone was very kind and welcoming. From the moment we arrived to the moment we walked out, it was a great atmosphere with wonderful employees!!
Mike **** did a fantastic job in getting my AEV Jeep up and running and back to me. Thanks Mike!
Professional friendly service
Mr. **** is a very good consultant always have the right attitude friendlyand very infection
![Friendly faces and experienced staff members at DCH Chrysler Jeep Temecula, in Temecula [,state], are always here to assist you with your service repair needs.](https://www.autorepair-review.com/images/groups/626/800x800/vJ6gObj4fxcK1uEC2GvD.jpg "Friendly faces and experienced staff members at DCH Chrysler Jeep Temecula, in Temecula [,state], are always here to assist you with your service repair needs.")
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