DCH Chrysler Jeep Temecula

Let me start off and say the staff was great. No the problem. I made an appointment for 10am earlier in the week for an oil change only no tire rotation. Showed up at 9:45 left at 12:15. 2 hours and 30 minutes to wait for a oil change only with an appointment is beyond stupid!!!

Great service. Everyone was very friendly.

Every employee who l dealt with was professional and courteous.

Job was done on time and great service.

Chris did great with everything but on the way home and the next day my wife and I noticed the front end alignment still is not right. I will be calling Monday

Chris went above and beyond to ensure I got the best price on my service and made sure I was in and out as soon as possible.

Tire pressure low and missing 2 valve stem covers. Please send replacements as my truck is All black. Carla Relopez ****-****-xxxx My vehicle is a 2016 Crew Cab 4X4 & color is all black including rims.

Chris was very professional friendly and highly knowledgeable. The overall experience was as good as it is normally when I go to this dealership in particular. Chris did go out of his way to answer all of my questions and to thoroughly help me understand the needs when it came to my vehicle maintenance. Thank you Chris!

Thanks for a job well done.very professional, five stars!! R Bailey & N Hedrick

Justin was very helpful and professional just as the last time he assisted me with my vehicle! The other staff was great too.

James was thorough, personable, efficient and got the job done!

Everything is good, thanks!

Armel eas extremely helpful to me. He also kept checking in with me on the progress. Very thankful!

Customer service was the best we have received compared to other dealerships.

Great service

Justin was friendly and helpful as usual. The minor problem with my Jeep was taken care of quickly and professionally.

On 9/11/16, Armel **** was very attentive to me. I am extremely pleased with him. Also, the courtesy van driver was kind and professional. The issue I have with DCH Temecula - the person working in the same kiosk with Armel was kinda rude. He seemed even lazy in his demeanor. Also, the woman working at the cashier's desk was rude also. For example, after waiting for the courtesy van for over an hour (8:15 to 9:30), I asked her how much longer it would be. She stated, in a rushed, rude voice, that it would be soon. I believe that was a purposefully vague statement. I then asked her if I should call my wife to pick me up, or was there a way to find out how much longer it would be. She stated the choice to call someone was up to me & there wasn't a way to find out how much longer. Another younger DCH employee approached me as I was going outside to call my wife & stated he just arrived. I think there is a pattern of the more senior or older employees being apathetic about the customers. Maybe something to look into. Also, no fault of Armel, how about a courtesy car wash after service? I just had service done at a Mitsubishi dealer for recall work in Corona. They finished the recall work in a couple of hours, including a courtesy car wash. Now that's service!

Justin, was very efficient and knowledgeable. He kept in contact with us and appraised us in a timely manner about our car.

Are there any recall notifications on my jeep that I need to be aware of?

Mike **** is awesome service adviser