Very happy with the service.
Good on time service … enjoyed
very nice service rep. easy check in
We were quoted a price that included an instant rebate for Michelin tires of 130$ then were told Woops sorry that expired in June. We believe they should have honored the quote we were given. We have purchased many vehicles over the years and had all of service done there. The lack of customer service and dishonesty is disheartening and we will no longer do business with Mastel Ford.
Sincerely
Corey and Sara J
Thanks for everything. Another job we'll done!
Service provided in a timely and satisfactory manner!!
I’m very pleased with my service. The staff is very knowledgeable and friendly. I have used them for years and plan to continue.
Mike is a great asset to your business,I was treated very professionally. I am well satisfied with the service.
They were able to accomplish the recall and my service in one appointment
Michael did a outstanding job keeping me informed about my truck,it was the best experience I ever had on service on my truck.
Great service and technical advice.
I appreciate the good service I received from Mastel Ford on June 17th. I will have no reservation if I need service in the future.
I really like this dealership! I’m not from the area but work in Olean and live in NH. I travel back and forth from NH almost weekly so I quickly rack up the miles making it so I need service every 6-8 weeks or so. Mastel Ford has helped to keep my truck in top running order which I greatly appreciate. They aren’t the cheapest but I believe one gets what one pays for and I pay for quality! Today I was very impressed with how the technician took a video of my truck and sent it to me and explained everything that was going on. I highly recommend this dealership for top quality work. I’m not looking for shortcuts with my rig and need it maintained perfectly and can’t afford a breakdown. Mastel has also been very good about getting me right in for service within a few days, this visit was handled in only one day of me calling! That is super impressive. I’ll be using Mastel for all my ford needs when on this side of my commute. Thank you Mastel Team!
Knowledgeable and helpful.
Prices on parts were highly inflated. Price of diagnostics is double what other ford dealership charges. Billed for antifreeze on a transmission drain and fill?
Mr Williamson preformed his job above and beyond expectations. My wife and I are totally satisfied with the level of service and communication we have been receiving .
Micheal kept us informed through the whole process.
Micheal is the reason we use Mastel for our service.
Micheal makes it easy to use Mastell’s service department.
0ne tire was left at low pressure 32 psi after I was noted at time of arrival for appointment.
-semi-synthetic (blend) was used. our history shows and should be noted for future service that we want only full synthetic
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Michael was knowledgeable, friendly, and helpful. Thanks
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