Thank you! Emilie was great and professional. ????
Usually when I arrive for service, I am promptly greeted by someone. Today no one was there so I went to the waiting room anyway. I was there close to three hours for little more than routine maintenance. The highlight of my visit is that Lucy greeted me in the waiting room. She as usual was wonderful. I look forward to seeing her again.
Phil Meader Toyota has always treated me well. I will buy from them again. Sales, service, and parts departments are the best.
Emilie was very professional. I have not been kept updated on any vehicle service before. She did a great job.
I was satisfied with the majority of my visit. But it was difficult for me to understand and deal with the technicians removing my oil change sticker on my windshield while performing only a tire rotation. It has caused me a slight headache in trying to figure out when Im due for my next oil change. I guess I'll be paying for an oil change right away just to be safe, (and taking time out of my life to go do it). They told me that they always remove the oil change sticker when performing any maintenance, whether oil-related or not. They said I should have been given a new maintenance sticker, but I didn't receive one. I hope that my alerting you to this issue will save other customers from having to purchase an oil change prematurely simply because the information has been lost because the sticker was removed for no apparent reason.
I did appreciate them washing my vehicle, and performing the rotation in a timely manner today. The woman who checked me in and out was good to work with, and I do appreciate her.
Thank you for giving me the opportunity to help you understand how it could have gone better.
There was a specific lady who was a redhead who was very unprofessional if she doesn’t want to work there she shouldn’t be in front with customers preferably Emily apologized on her behalf, which I felt like wasn’t her place to apologize
Kim and techs do a great job on the oil change and other services I need completed with my car(s). I have come to Toyota for 10 years now and appreciate all their hard work.
Jamal was very quick to respond to my text messages and
Questions. He explained what all needed to be done with the replacing of my sensor even though I wasn’t happy that’s what needed to be done to solve ten problem often sensors not working Huge expense of wasn’t anticipating at this time
I have brought my car back several times and i've always been treated respectfully, and I appreciate that. Thank you
They are doing good job to my car
Phil Meador has a very efficient service department. The waiting area is clean and everyone is professional and polite.
Everyone was friendly and service was quick
She did an excellent job. The work was completed very fast compared to my past experiences with the Toyota dealer in Albuquerque. Was very surprised
Thanks for the video and the updates. I appreciate it!!
They were great! My tires are only 20,000 miles and show they need replaced they helped me look into it and really helped. They all were so amazing!!!
Excellent service and very courteous.
Phil Meador is the best! I have bought cars from them over the past 20 years! Always great service!
Jamal is ALWAYS very professional your company is very, very lucky to have an employee like him!!
It took about an hour for them to in SD pecyy to the front air spoiler. Only to tell me that you needed to order the parts for my 25 4Ruuner. Seemed a little ezxcessive for a visual inspection.
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