He is very dedicated to his job and he has been outstanding at making sure the family vehical has been taken care of.
Excelente atencio de Christian Guerrero
Cristian, the gentleman at the car was very friendly to me. I didn’t find the attendant who came up and took care of me. First of all was not the friendliest of all and his interactions with me. There could’ve been a nicer way of him saying you know, the key must’ve been in your car rather than well. It must be in your car. You must go ahead and look at it. I was also disappointed that I had been told that I could come down there at 7 AM and get this all taken care of only to find that I needed to wait an hour and a half of time I didn’t have and then told I needed to wait the next day to find out the results. This is not what I call top service. In addition to that your telephone service is horrific. If I could say the best of being transferred to these agents who are supposed to be helping you is spending a half an hour on the phone and then calling a second number is not something I would recommend. Hopefully you can make these changes in the future. I really love Honda and I hope that this could help you out in the future.
Great job in and out, good customer service!
Christian Guerrero was helpful courteous and professional with me I appreciate his assistance in helping me with getting my car serviced.
Everytime I go to The Honda in Gardena, They always do me good. Today Nelson really helped me out and I appreciate him so much. Thank you Nelson!
Benny Nguyen he’s a true professional, very knowledgeable and was very thorough when explaining my vehicle needs I did not feel pressure because Benny has integrity. I was totally satisfied with his service. He should get a raise, thank you very much.
Thank You Dale for the quick service and communication. I am always happy with the service here at Gardena Honda .
I have a question but didn't look at bill until l gothome, so no problem my fault
Long wait I was waiting for his message but after over 2 hours I went back to him only to be told that my "documents just came in"
Very nice guy polite and explained what was needed.
I was dissatisfied with the communication provided to me by the representative. He informed me that I would receive a call to let me know when to pick up my car. I never received a call and became concerned so I decided to call. I was then told that the car was invoiced just then. I wasn’t sure what that meant but I was assured the car was ready. I informed them that I would be on my way. When I arrived it was closing. Everyone had left so I approached the only man left which was,Benny. When I said I was there to pick up my car he seemed bothered and dismissed me by telling me to go talk to the cashier. He was busy on his cell phone for a few minutes and then walked off and left. When I approached the cashier I received a firm we are closed, we close at 5:00. It was about 5:08 so I asked for the manager. He was a nice man who was helping someone else and asked if I could give him a few minutes. I felt that if I had walked in a few minutes later the place would have been closed down and I would have been left without a car for the duration of the weekend and probably would have not been able to use my car for Monday morning. Fortunately I was able to drive there within 10 minutes. I informed them that I was on my way. They did ask for the name of my service coordinator. I informed them that it was Benny. However Benny was not interested in helping me at all and more concerned with his phone. He left me to figure it out by sending me to the cashier counter instead of trying to assist me especially since he never called me to inform me that my car was ready for pickup. At this point I don’t know how long my car sat after it was completed. I checked in around 11:05 am so my car was kept for almost 6 hours. Thankfully the service manager was still around and was able to assist me and I was able pick up my car. I can’t imagine what an inconvenience I would have experienced had I called a bit later and left carless to for the weekend.
Here's a polished review that keeps the frustration clear while staying credible:
I am extremely disappointed with my experience at this dealership. My car is less than six months old, and I've had to bring it in multiple times for the exact same issue. Despite repeated visits, the problem still has not been fixed.
What concerns me even more is the response I received. When I asked what was going to be done to permanently resolve the issue, I was essentially told that I would just have to live with it. However, when I asked for that statement in writing, the response suddenly changed to, "We'll escalate it to the engineer."
That inconsistency says a lot. If the issue truly can't be fixed, why not put it in writing? Instead, it feels like they're avoiding accountability.
No one expects a brand-new vehicle that's less than six months old to have recurring problems, especially after multiple service visits with no resolution. I expected better customer service, better communication, and most importantly, a real solution. Unfortunately, I can't recommend this dealership based on my experience.
I was happy for the service I had gotten
I’m satisfied with the service
I had a very serious and frightening experience after my oil change on June 27, 2026. My car suddenly stopped in traffic and had to be towed back due to a service mistake, causing significant stress and loss of time. After the repair, I only received a statement that I would not be charged, with no apology or empathy, which I feel was unprofessional and disappointing. This type of incident should be treated as a serious safety issue and used as a warning to prevent it from happening to other customers in the future.
Please give me a call my name is Almaz S
Art was great. Answered all my questions and was very knowledgeable and helpful. I will definitely be returning to have my car serviced
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