Thank you for your professionalism.
About four months aga I changed the front pads in my Rav 4 a month later I complained about a noise in the front brakes and the rear breaks I bring the car to the your dealer South Bay Toyota and the mechanic fix the rear breaks but did nothing in the front brakes and the noise continues.
Today 04/25/26 I bring my Rav 4 for an oil change and after 4 1/2 hours waiting I was informed that the car needs new brake pads and new rotors the price was $750 for new pads and rotors. I was informed that the rotors were damaged after the new pads were installed
Thanks, car did feel better driving home, noticed that my fuel gauge needle did not move left direction to empty. I am telling the truth, distanc bue is felt when you Maxed at a certain pplace, but you know you covered more distance.
The problem in my car,wasn't fixit..
I switched from DCH Toyota to South Bay Toyota because I was in search for a friendlier and honest and less pressure in making decisions on which additional service is required versus boosting their service financial numbers.
Thanks so far and hoping service and environment only gets better.
Muy buena atención y recomendaciones de lo que mi carro necesitaba gracias
John was so polite and welcoming.
John Agahan is the best customer service manager i have met in along time.very professional and easy to talk to.
John Agahan is the very best there is and I am fiercely loyal to him. I don’t let anyone else deal with my car.
John,
Thank you for your help.
Great advisor / great service keep it up.
Complete satisfaction
He was very pleasant, down to earth, and help explain certain things about my car that other service providers haven’t done . i’ve been coming here for a long time and i felt comfortable asking him questions.
John is the best and so is South Bay Toyota
Alfredo is a very kind and understanding individual. He understands our needs and he was very supportive ❤️
Thank you for your professional service.
Angel went above what I expect for service. He is knowledgeable and personable. Next time my car needs to be serviced I will ask for him. You should be proud to have him work for Toyota. He’s definitely a keeper.
Pre inspection video picture of my vehicle does not show a scratch on my driver side door but appears after walking to retrieve my car after service. I noticed the scratch on driver door and immediately brought to the Service Writer, Alfredo attention. He also didn’t see a scratch from the pre inspection. Spoke with Dennis and was told they would review camera footage of the service to see if something happened. After reaching out for status, Alfredo replied per mgr. Mr Lemoli, service camera shows nothing. I’m not pleased. My car has been serviced there for at least 9 years, no problems. I’m questioning now if I should continue to bring my wife’s vehicle if this should happen to her car.
It was Michelle who assisted us in getting our installations completed. She was very professional and helpful. Thank you.
They were very accomodating, I have a bad knee, and so far happy with my new front & back sensors! And my new 2026 Camry!
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