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Real Reviews From Verified Customers

Service Center Review Summary

5 star 469 reviews 62%
4 star 154 reviews 20%
3 star 18 reviews 2%
2 star 47 reviews 6%
1 star 73 reviews 10%
Review Us
Ernest B.
5 out of 5
4/23/2025
Always professional and friendly.
Charles R.
4 out of 5
4/23/2025
I will answer it
Evan D.
1 out of 5
4/23/2025
The process of a warranty claim has been very frustrating. Matt has been kind and helped with the process , but I’m very disappointed that the current resolution is to have an engine tear down and be without a vehicle for weeks in hopes that warranty will then approve the repair.
William A.
1 out of 5
4/22/2025
I don't think you should charge 20.00 extra shop fee and not tell customer what shop fee is for
Brian W.
5 out of 5
4/22/2025
Always a good job at Watermark!!
Tony S.
5 out of 5
4/20/2025
Good professional service, nice staff
Mark P.
5 out of 5
4/20/2025
The guys have took great care of me. The are always nice and professional. I am very pleased with the service I get. Love that y’all put Abby in service she is always helpful and has a smile for ya.
Debora L.
5 out of 5
4/20/2025
Wonderful service.
Gary J.
5 out of 5
4/19/2025
Hard to improve on perfection.
Lamar B.
2 out of 5
4/19/2025
The tortured saga of getting a bumper cap replaced on my Tacoma isn’t worth the time it would take to reconstruct the details. My wife and I don’t seem to have good experiences at Watermark. That’s why after 20 years of buying our Toyotas in Madisonville, we went out of town to buy our newest Toyota 3 years ago. Based on our experiences since then, we are likely to go out of town to buy our next Toyota as well. I wish there was better customer service at Watermark.
Ashton B.
1 out of 5
4/18/2025
The hood of my car has oily finger prints where the oil was changed and they touched the paint of my car
Brenda P.
5 out of 5
4/18/2025
Great job!
Canaan F.
5 out of 5
4/18/2025
I really appreciate everything
Paul H.
5 out of 5
4/18/2025
Always great service
Dianne G.
4 out of 5
4/18/2025
Very courteous and helpful in choice of tires.
Robert S.
5 out of 5
4/17/2025
Thanks for your help.
Ray Powell.
5 out of 5
4/17/2025
Great customer service! Abby was professional in every way!
Ragena K.
5 out of 5
4/16/2025
Ok
Kevin M.
4 out of 5
4/16/2025
Classy gentleman, always enjoy working with Matt. Easy to talk to, very polite, represents his dealership well.
Jesse H.
5 out of 5
4/16/2025
N/A

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