Service Center

Real Reviews From Verified Customers

Dylan R.
3 out of 5
3/13/2026
My door still rattle after confirmation from the service department that there are no rattles. Will be stopping by once more to solve this continuing problem.
Robert S.
5 out of 5
3/13/2026
Service rep did a great job. Awesome communication.
Eric Y.
4 out of 5
3/10/2026
Noah was very helpful to look into the issue and explained what was done. So we could not reproduce the problem on Monday anymore. Noah was helpful and thorough to make sure the issue was resolved
Andrew S.
4 out of 5
3/7/2026
With anything high quality, it can sometimes take time and patience. My issue was user ignorance and didn’t fortunately require any software updates or hassle. Noah went the extra mile by demonstrating the functionality and enlightening me a cool self park function that I was also ignorant of!! While I didn’t expect the issue to take a day or two it’s all good…I think this Genesis shop is all about getting it right the first time and that sometimes takes time and patience. So if you have an issue thats more ‘bell and whistle’ call ahead and be informed. Noah was exceptional and this quality extends to the skilled technicians. They washed my GV70EV too! Well done lads!!!
Paul K.
5 out of 5
3/7/2026
Noah was accommodating and we were happy with the service.
Steven B.
5 out of 5
3/6/2026
Noah was amazing as was the level of service I received Ineill recommend to others
Brenda H.
5 out of 5
3/5/2026
Thank you Noah, very professional,explained all of my services, that had to be done to my car. Prompt service as well.
Eric M.
5 out of 5
3/5/2026
Noah is fantastic. He takes the time to listen to my needs and explain his recommendations and what was done in detail. Great customer experience.
Tal E.
5 out of 5
2/28/2026
Noah was great
Diane W.
5 out of 5
2/27/2026
Noah did an amazing job keeping me updated on my vehicle. I appreciated his professionalism and excellent customer service
Rebecca N.
4 out of 5
2/27/2026
Informed, intelligent, thought everything through for me, and made sure I was treated like a respected and valued customer.
Alison H.
5 out of 5
2/27/2026
Super efficient and easy to work with Noah and the team at the service center. Everyone was kind.
Siva V.
4 out of 5
2/26/2026
Was concerned with initial delays and lack of updates. But response and communication was great after initial 2-3 days delay. Thanks to Noah, dealership and Genesis for valet'ing the car back home.
Jaron S.
4 out of 5
2/26/2026
Excellent service, made sure all issues and needs were addressed
Chanh T.
5 out of 5
2/26/2026
Noah is a young professional with high skill in customer service.
Kyung Ho.
4 out of 5
2/26/2026
Noah was outstanding. From the moment I entered the service station to the time I picked up my Genesis, the entire experience was seamless and truly professional.
Frances W.
5 out of 5
2/26/2026
Noah is a fantastic representative and was great at explaining options, setting expectations, and communicating with me.
Charless B.
4 out of 5
2/25/2026
Noah was fantastic. He did a complete job and easily worked through all the key points in your survey. He was by far the best I have experienced with Genesis.
Jim P.
5 out of 5
2/25/2026
Very professional and thorough explanation of billing and what to expect with the anticipated service. Also greatly appreciate the Lyft rides from and two the facility.
Karthik G.
5 out of 5
2/23/2026
Noah was very thorough and went over all aspects of the issue I had. Great job.

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