Benny was tremendously helpful, nice to work with and made the entire experience an A+
It was an execellent experience. Daniel Gallego was courteous, fast and informative. I was in and out before I knew it, and everything was done first class. Thank you!
Daniel was courteous, professional, and very helpful. I will be returning if I need any further work done on my car.
Benny was very friendly and professional!
He was helpful, polite, informative and finished the repair way ahead of schedule.
Advisor was very professional in his job. I will definitely recommend my friend and family to this dealership.
Service was great. Benny was great. My only complaint is I was supposed to get a car wash and I did not. The paperwork that I received a car wash, but my car was not washed. Just thought I would let you know. You go from an a to a B plus because of that.
Benny was good and very clear on any questions we had. Always good to see a smile while dropping off and picking the vehicle.
Quick check in quick check out and on time delivery.
A perfect experience. Would definitely be my choice of service going forward. Thanks
Words cannot describe how happy I was with the service that Benny provided. He went above and beyond both in the substance of his service and his attitude.
Benny, and everyone at mountain view, could not have been kinder and more responsive to my needs. This is in sharp sharp contrast to other experiences that I've had with the San Bruno location.
I hope that Benny gets an excellent review.
I received a letter regarding several recalls. I called to schedule an appointment and specifically provided the recall codes from the letter when I requested an appointment for April. I made sure to provide the codes since the previous time I scheduled an appointment and the car was seen in San Jose in February for other recall items the seat belts could not be fixed since the parts were not available. Upon being informed that if I dropped off my vehicle before 9am it would be ready for pick up at noon - I proceeded to schedule. I specifically said I could NOT drop it off after 1pm because it would not be ready until after 4pm which is too late for me. I received a confirmation text that appointment was in March not April. Upon dropping off my vehicle we were informed we were in “luck” since the seat belt part is not usually available but was sent to Mountain View California by accident therefore would be placed in my car. How was this luck when I called to schedule an appointment and specifically mentioned the recall codes that needed to be rectified? I should have been told that parts were not available over the phone! We left our vehicle and were informed it would be ready by noon and were promised our car would be washed as well. Our car was not ready until the following day AFTER 3pm. 30 hours later. There was no car wash but a message was left that the wipers and filters needed replacement. Our car is still under the Hyundai warranty of oil changes and basic maintenance therefore I believe for the inconvenience of taking 30 hours, filters could have been replaced. It was horribly inconvenient and Daniel simply blamed everyone while giving himself credit that nothing would have been done if he hadn’t stepped in to resolve the issue.
No need to push Ben. Hw will take care of everything you need :)
Daniel Gallego did a fantastic job, extremely knowledgeable and personable. His professionalism has helped me decide to switch doing all future maintenance to his store.
The team at Hyundai on Middlefield Road Palo Alto provided top service. Daniel is a good guy and ensures that things are fixed or done right. Kudos to Daniel
Benny was great. He got the car fixed and back to me a lot faster than I expected. The car runs beautifully.
Benny Gomez was an outstanding service advisor. He went above and beyond to resolve a misunderstanding about my pre-paid maintenance. Much appreciated!
However, I have two technical concerns: While driving home, I noticed a loud buzzing from the fan. Following the owner's manual to access the cabin filter, I found two nut husks inside the blower motor, likely dropped in during the filter change. I also noticed the glove compartment support rod was missing, presumably left out after the same service.
I have photo documentation of both issues upon request.
Benny is an excellent service advisor. He was very welcoming and easy to talk and relate to. I would not hesitate to come back again. Thank you Bemny for a great experience at your new facility in Mountain View.
Daniel is a wonderful calm helpful presence. He was most solicitous of my concerns. It was also clear that he works very well with his staff; the gently affection he shows them is palpable.
Benny was amazing. Went above and beyond and made me feel like family and took care of my vehicle, making sure it was up to -date and ready to hit the road until my next service.
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