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Real Reviews From Verified Customers

Service Center Review Summary

5 star 455 reviews 62%
4 star 186 reviews 25%
3 star 14 reviews 2%
2 star 46 reviews 6%
1 star 35 reviews 5%
Review Us
Kathleen B.
4 out of 5
2/3/2026
This is my third interaction with Michael and I couldn’t be happier. He’s friendly, professional, courteous. His knowledge of our Hyundai Palisades is appreciated, plus he takes the time to help you understand your vehicle. We were Toyota since 1994 & due to an accident completely not our fault our Rental Agency had us a drive a 2025 Palisades. We were so impressed with the vehicle and its features that we purchased one. Michael and Horne Hyundai as corny as it sounds are our heroes. We wanted a 2025, however the “Stop Sale” put the stop on the 2025s led us to purchase a 2023 and we are very happy. I could go on and list all the items of quality and luxury has over the Toyota Highlander Limited. If you would like more information please contact me. Horne Hyundai treats you like family.
Connie T.
5 out of 5
2/3/2026
Colby was very helpful. The service was done efficiently.
Aston K.
5 out of 5
2/3/2026
Great experience with Colby.
Gloria M.
5 out of 5
2/1/2026
Super nice, helpful and mindful
Mark M.
5 out of 5
2/1/2026
Andrae, is a excellent service advisor he made sure I knew what the technician was finding on my car and explained what was needed to get the repairs done.
Elizabeth G.
5 out of 5
2/1/2026
Friendly service and excellent communication. This location is much more professional than the Gilbert location.
Loralee S.
5 out of 5
2/1/2026
Your service center is the best. I've been to many in my life. Your service staff explain what is important and why. Thank you very much. Plus they are friendly!!!!!
Robert L.
5 out of 5
1/31/2026
We Were treated with the upmost respect and he was so so polite. You have a great employee in Mr. Mayoral, take good care of him, he's a keeper
Gary M.
5 out of 5
1/31/2026
Colby was very helpful. He checked in with me regularly and promptly got me on my way. Thank you
Kim Z.
5 out of 5
1/31/2026
Great people, great service.
Daniel T.
4 out of 5
1/31/2026
Colby was the best service advisor I have ever had. He was hard working, kind and knowledgeable. I will be coming back for service at Horne just because of him. An outstanding individual.
Elaine T.
5 out of 5
1/31/2026
Exceptional service as always. Michael is the BEST!!!
Kurt S.
4 out of 5
1/31/2026
Our pleasure. We are very happy with the vehicle, the purchasing experience, and the two times we have brought the vehicle in for normal service. Thank you.
John B.
5 out of 5
1/30/2026
Colby kept me informed every step of the way.
Elfie B.
4 out of 5
1/30/2026
Got all I wanted done with no hassle.
Gregory C.
5 out of 5
1/30/2026
Colby was great!!
Adana F.
4 out of 5
1/30/2026
amazing customer service! will be back if i have anymore issues
Christna V.
4 out of 5
1/30/2026
Colby was great and very professional! He help me get my appointment in when I came in on the wrong day!
Ginger H.
5 out of 5
1/30/2026
Been using Horne for 16yrs. Will continue to do so. Thanx
Joshua A.
3 out of 5
1/30/2026
My representative Andrae was super helpful and patient with everything. 5 stars for his service and interactions with me. The only thing I’m not satisfied with is the actual vehicle service. Andrae was quick to get help scheduled for my vehicle.

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